Confirmations have incorrect items

[alexmay]

We are running Zen Cart 1.2.7 which we set up last April.

As of today, we have processed about 4,300 orders with very few problems.

However, we recently received three messages from customers that their Order Confirmations contained incorrect information. In each case, the recipient of the emailed Confirmation had placed an order, but the description on the confirmation was for another customer's order. The first of these messages arrived on October 31 and the other two during November, but on different dates.

It would appear that some minor glitch in our data base is causing Joe Smith to get a Confirmation addressed to him but with the items and prices of products purchased by Sally Jones.

Should we be purging our files or doing some sorts or other maintenance on a regular basis that we are not doing?

Should we anticipate that as time goes by and we receive more orders we will also have more customers get incorrect documentation?

Obviously, we want everything to work properly 100% of the time, but we just don't know if this is a symptom of a more serious problem or if it is just a minor glitch that we can safely ignore.

Thanks,

[Ajeh]

If you processed 4,300 orders and had the 3 issues only recently ... I would be looking at what has changed on your site?

New version of Zen Cart?

New version php?

New server?

New add-ons?

New Payment Gateway?

Any advertising that may have included the zen_id?

Do you store your sessions in the database? files?

Code does not re-write itself ... it needs help to break ... such as some kind of change to the environment ...

4,300 orders may seem like a lot but it really isn't ... database tables can hold vast sums of data limited only by your server ...