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  1. #1
    Join Date
    Oct 2006
    Posts
    24
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    Default problem with product download

    I have a music site and I am trying to set up downloads. I have folled the instructions in the wikki and when testing everything seems to work up untill I actually try to download the product. Than I get this error message:

    Sorry. File not found. Please contact the webmaster to report this error.
    c/f: http: /www.bananaapplerecords.com/Music/download/Ce Qui Fait Plaisire.mp3
    But I can assure you, it's there. I think it may be a permissions problem? But I am only guessin, anyone have knowledge of this?

    if anyone else wants to test the URL is
    http://www.bananaapplerecords.com/Music

    There is only one product in the cart and it is free. Click the link at the top "Bizi Gara"

    The site is still under construction so it is still rough, please excuse.

    Also on a related note, right now I need to put in a quanitity for the product to show up in the cart, but obv people can download an MP3 and million times and it will never go away. How can I get around adding a quantity?


    Best

  2. #2
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,852
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    2

    Default Re: problem with product download

    Downloads in zencart work best when in zip file format,
    so try adding your mp3 file into zip, name that zip file
    all in lowercase, without hypens i.e. myfile1.zip
    Folder for downloads in zencart is /download
    Using any other folder may not work
    HTH
    Dezina ZenCart Templates
    Please do not PM for support queries..Post in forums..help others

  3. #3
    Join Date
    Oct 2006
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    24
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    Default Re: problem with product download

    I tried setting up a test which downloads a .zip file but I get a similar error messge

    Sorry. File not found. Please contact the webmaster to report this error.
    c/f: http://www.bananaapplerecords.com/Mu...nload/test.zip
    Please help

  4. #4
    Join Date
    Apr 2004
    Location
    UK
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    Default Re: problem with product download

    Dezina ZenCart Templates
    Please do not PM for support queries..Post in forums..help others

  5. #5
    Join Date
    Oct 2006
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    Default Re: problem with product download

    Thanks Misty. I was using an absolute reference fo the filename (duh! it says file NAME not file LOCATION). After reading stbebe's post I realized this. I also picked up some good tips on securing the downloads folder.

    Thanks for the help.
    Best

  6. #6
    Join Date
    Apr 2004
    Location
    UK
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    5,852
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    2

    Default Re: problem with product download

    Great to hear your problem now sorted.. Well done!!
    Dezina ZenCart Templates
    Please do not PM for support queries..Post in forums..help others

 

 

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