Results 1 to 6 of 6
  1. #1
    Join Date
    Oct 2006
    Posts
    24
    Plugin Contributions
    0

    Default problem with product download

    I have a music site and I am trying to set up downloads. I have folled the instructions in the wikki and when testing everything seems to work up untill I actually try to download the product. Than I get this error message:

    Sorry. File not found. Please contact the webmaster to report this error.
    c/f: http: /www.bananaapplerecords.com/Music/download/Ce Qui Fait Plaisire.mp3
    But I can assure you, it's there. I think it may be a permissions problem? But I am only guessin, anyone have knowledge of this?

    if anyone else wants to test the URL is
    http://www.bananaapplerecords.com/Music

    There is only one product in the cart and it is free. Click the link at the top "Bizi Gara"

    The site is still under construction so it is still rough, please excuse.

    Also on a related note, right now I need to put in a quanitity for the product to show up in the cart, but obv people can download an MP3 and million times and it will never go away. How can I get around adding a quantity?


    Best

  2. #2
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,821
    Plugin Contributions
    2

    Default Re: problem with product download

    Downloads in zencart work best when in zip file format,
    so try adding your mp3 file into zip, name that zip file
    all in lowercase, without hypens i.e. myfile1.zip
    Folder for downloads in zencart is /download
    Using any other folder may not work
    HTH

  3. #3
    Join Date
    Oct 2006
    Posts
    24
    Plugin Contributions
    0

    Default Re: problem with product download

    I tried setting up a test which downloads a .zip file but I get a similar error messge

    Sorry. File not found. Please contact the webmaster to report this error.
    c/f: http://www.bananaapplerecords.com/Mu...nload/test.zip
    Please help

  4. #4
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,821
    Plugin Contributions
    2

    Default Re: problem with product download


  5. #5
    Join Date
    Oct 2006
    Posts
    24
    Plugin Contributions
    0

    Default Re: problem with product download

    Thanks Misty. I was using an absolute reference fo the filename (duh! it says file NAME not file LOCATION). After reading stbebe's post I realized this. I also picked up some good tips on securing the downloads folder.

    Thanks for the help.
    Best

  6. #6
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,821
    Plugin Contributions
    2

    Default Re: problem with product download

    Great to hear your problem now sorted.. Well done!!

 

 

Similar Threads

  1. Download Product - Download Free Product with Paid Product
    By Forum5 in forum General Questions
    Replies: 5
    Last Post: 5 Dec 2014, 11:14 PM
  2. v139h Stock by Attributes problem with Product/Download Combo
    By count in forum All Other Contributions/Addons
    Replies: 0
    Last Post: 27 Aug 2013, 05:32 AM
  3. v139f ccAvenue problem with buying download only product
    By Arunachala in forum Addon Payment Modules
    Replies: 3
    Last Post: 11 Jan 2013, 03:21 PM
  4. v150 Help with product download problem
    By coastalwanderer in forum General Questions
    Replies: 3
    Last Post: 21 Apr 2012, 02:29 AM
  5. Wondering what the problem is with the Digital Product download
    By jeffhardy in forum General Questions
    Replies: 9
    Last Post: 22 Jan 2009, 08:16 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR