Here's my issue: I'm using MediaTemple as my hosting provider, and over the past 6 years, they've been great, I really have liked their hosting/level of tech support. Recently they introduced a new hosting product called the GridServer, which I upgraded to because of the promise of faster speeds, better stability and a host of other great new features. One of these new features was a one click install of ZenCart. I had already been planning to use ZenCart and had played around with it already and I love it as a shopping cart, so I was sold. The one click install just made my life easierů or so I thought.
Since the implementation (and my upgrade) to the grid server, their reliability has been pretty spotty - databases going offiline almost on a daily basis (for short periods) and other reliability issues that I won't go into here, but essentially their service has not been up to par. Worst of all, my zen cart runs like a turtle on downers - it's excruciatingly slow. So slow that I haven't felt comfortable promoting it on my site - essentially leaving it offline (although still accessible). I've been holding out for MediaTemple to make things right, but it's been over a month, and while things have gotten better on other fronts, ZenCart performance issues have still not been resolved. I really need to get my store up and running soon. I'm sitting on a bunch of stock and have plans to introduce new products, but that's futile without a store. So I'm left with a few options which I'd like to get your feedback on, and maybe you folks might come up with some options I haven't thought of:
a) Switch Hosting companies: Trust me, I'm on the edge of doing this, if it weren't for the usually great customer service and tech support MediaTemple has, and the fact that I know eventually they will get the Grid Server working as it should be with all the reliability of their past hosting products. Also, the process of moving all my websites, switching my DNS, etc - it's not something I would look forward to nor really something I want to undertake right now. However, this is an option I'm considering. Anyone have any experience with dreamhost? They seem to have a great product, but I've haven't heard tons of glowing reviews.
b) Use another shopping cart, at least temporarily until the performance of my zencart store is up to snuff. I've looked at cubecart, but still remember about some security issues I heard about on their previous versions. Not sure if that's been fixed or not. I've also read about QuickCart, but don't really know much about it. Any recommendations?
c) Maybe I'm missing something, or the one click install from MediaTemple is flawed, but is there something I could change in my ZenCart to possibly make it perform better? I really don't think this is something that's going to fix my issue as mediatemple has stated they're having performance issues with MySql, but I figured I'd throw it out there.
Well, that's my story, if you want to see the performance issues for yourself, you can check http://www.knucklebusterinc.com/shop/
Any feedback or advice would be much appreciated.