discount coupon not working

[Ajeh]

Silly me ... I over looked the obvious ...

coupon_type S

You made the coupon both Free Shipping and a Discount ...

Coupons are either Free Shipping OR a Discount ... they cannot be both and do not work if set to both ...

[ronlee67]

Linda:
Thank you! That was the problem. I don't recall selecting "Free Shipping" when creating the coupon. It must have been one of those times when I was brain dead.

Ron

[Ajeh]

Thanks for the update that when setting up the Discount Coupon you had accidentally set it up for both Free Shipping as well as an amount ... and were able to fix this issue by removing the Free Shipping from it ...

Discount Coupons cannot, at this time, be both Free Shipping and an amount/percentage ...

[blueboy]

I'm having the same problem and I can't figure out what's causing it. I had a customer that tried to check out today and it said that the discount applied successfully but nothing was subtracted from the total price. I have mine set as the following.

Coupon Name :: New Customers
Coupon Amount :: 5.0000%
Start Date :: 04/03/2007
End Date :: 12/31/2007
Uses per Coupon :: Unlimited
Uses per Customer :: 1
Valid Product List :: NONE
Valid Categories List :: NONE
Date Created :: 04/03/2007
Date Modified :: 04/03/2007
Coupon Zone Restriction: :: 0
Email Discount

[Ajeh]

Have you an URL where we can see this?

You may PM me if need be the URL ...

[marcps]

I too am having problems with a fresh install.....

www.monkeydesignhouse.com/shop

the coupon redemption is on the credit card page and has no redemption button - so they cannot redeem a coupon without entering details.

What have I done wrong.

[marcps]

I still haven't fixed the above - but also want to add a link so customers coupons are automatically placed when they sign up....

ie if a customer comes from a site the coupon code xyz will be inside the link - then when they sign up/order they automatically get that discount.

I have a budget for this if anyone can help.

Marc

[marcps]

I found the answer about coupon codes in URL in another thread - so thats fixed.

But still having problems aplying my coupons.

With a fresh install of 1.3.7

www.monkeydesignhouse.com/shop

the coupon redemption is on the credit card page and has no redemption button - so they cannot redeem a coupon without entering details.

Even when you do enter details - it still is not deducting the money.

I have discount coupons in order totals switched on - What have I done wrong.

Anyone?

[marcps]

Thanks to this message from Linda in another post

___
Re: coupon not working
Discount Coupons can be set up for:

1 Discount Percentage

-- OR --

2 Discount Amount

-- OR --

3 Free Shipping

You cannot combine these together in the same Discount Coupon at this time ...
___

I realised i was trying to give free shipping and discount in same coupon.

Since then my coupons now work.....

- Still would like to get a redeem coupon button so they can see what they are paying before entering their CC details - at present they have to hope we will give them a discount.

would be good to have a redeem coupon button then enter the cc details to pay the balance if needed.

Marc

[countrycharm]

If you only want your customer to see if the coupon code is good, that you sent them, all they have to do is go to Discount Coupon, Look-up Discount Coupon ... That will tell them if it is any good or not. Now if you are asking if they can get a code before they pay for it, no they can't unless you send them a coupon in the mail first. They can redeem it from the checkout or from Look-up Discount Coupon. I'm pretty sure thats how it works.