Simple Google Analytics - Support

[lisakathoderay]

Hi econcepts,
I just sent you a PM in regards to helping debug my issues.

Thanks,
Lisa

[thomaswhiteeagle]

I'm almost at my wits end so to speak trying to get this plugin to work especialiy consider we have a 5 figure ppc spend monthly and have lost all ability to track conversions. We had a 1.3x version of zen and it worked perfectly for conversion tracking of our ppc. Then we upgraded to the latest zen, very carefully. at the time we also upgraded our template from "black_pure_free" to "westminster new responsive".

now the ppc tracking doesnt work at all. I mean nothing. analytics seems to be working to an extent although it is not perfectly tracking but we are more concerned about ppc. I don't even know where to look I've installed, uninstalled this more than a few times and went thru it file by file trying to figure out why it is not working but am at a loss.

[DrByte]

I'm almost at my wits end so to speak trying to get this plugin to work especialiy consider we have a 5 figure ppc spend monthly and have lost all ability to track conversions. We had a 1.3x version of zen and it worked perfectly for conversion tracking of our ppc. Then we upgraded to the latest zen, very carefully. at the time we also upgraded our template from "black_pure_free" to "westminster new responsive".

now the ppc tracking doesnt work at all. I mean nothing. analytics seems to be working to an extent although it is not perfectly tracking but we are more concerned about ppc. I don't even know where to look I've installed, uninstalled this more than a few times and went thru it file by file trying to figure out why it is not working but am at a loss.

If you apply the appropriate basic Zen Cart upgrades to your older template (ie: apply all the changes of the new version onto the files in your old template), does that template then handle your analytics correctly? If so, then your new template is suspect.

[DivaVocals]

I'm almost at my wits end so to speak trying to get this plugin to work especialiy consider we have a 5 figure ppc spend monthly and have lost all ability to track conversions. We had a 1.3x version of zen and it worked perfectly for conversion tracking of our ppc. Then we upgraded to the latest zen, very carefully. at the time we also upgraded our template from "black_pure_free" to "westminster new responsive".

now the ppc tracking doesnt work at all. I mean nothing. analytics seems to be working to an extent although it is not perfectly tracking but we are more concerned about ppc. I don't even know where to look I've installed, uninstalled this more than a few times and went thru it file by file trying to figure out why it is not working but am at a loss.

If you apply the appropriate basic Zen Cart upgrades to your older template (ie: apply all the changes of the new version onto the files in your old template), does that template then handle your analytics correctly? If so, then your new template is suspect.

Wondering if the OP doesn't have the CSS/JS Loader installed?? I have found that even on WordPress, caching/compressing/minimizing modules are usual culprits to look at when jScript driven code suddenly STOPS working..

[DrByte]

Wondering if the OP doesn't have the CSS/JS Loader installed??

Yet another reason why I've never liked that thing.

[thomaswhiteeagle]

Wondering if the OP doesn't have the CSS/JS Loader installed?? I have found that even on WordPress, caching/compressing/minimizing modules are usual culprits to look at when jScript driven code suddenly STOPS working..

yes, perhaps good question not sure how to find the answer to it. As to the first question with regard to one template versus another, man I'm a little overwhelmed by the perceived complexity of following that course to find the answer. First I think I'd have to figure out a way to make a version that is upgraded and using the older template and the module. Then I'd have to be able to use a live PPC link to pass thru to the old template so probably would need to make a unique campaign url to go to the address where the old template is working. just thinking out loud. seems complicated and risky. because this is a production site that is the sole income for alot of people and relies heavily on ppc so on the one hand need to figure this out on the other hand cannot disrupt anything in the process.

I might be able to simply switch over to the old template on the production site since the files are all still there in the template folder but hasn't been upgraded itself during an off time like late night on the weekend when the impact will be minimal and running some tests then and see if it is passing the info to ppc. Maybe the easier solution there as far as trying to troubleshoot. Then if we see it still isnt working we might think it is something else altogether and not the template necessarily.

any ideas about how M ight be able to debug the problem using the living site?

[econcepts]

Hi econcepts,
I just sent you a PM in regards to helping debug my issues.

Thanks,
Lisa

Hi Lisa,

Got the PM. Yes, I help you out with this and get it solved. I'll PM you details.

[econcepts]

I'm almost at my wits end so to speak trying to get this plugin to work especialiy consider we have a 5 figure ppc spend monthly and have lost all ability to track conversions. We had a 1.3x version of zen and it worked perfectly for conversion tracking of our ppc. Then we upgraded to the latest zen, very carefully. at the time we also upgraded our template from "black_pure_free" to "westminster new responsive".

now the ppc tracking doesnt work at all. I mean nothing. analytics seems to be working to an extent although it is not perfectly tracking but we are more concerned about ppc. I don't even know where to look I've installed, uninstalled this more than a few times and went thru it file by file trying to figure out why it is not working but am at a loss.

PM me info on your site and I'll take a look at it. I've got this running still on many sites (hundreds) with PPC tracking (I manage PPC campaigns with over $10,000 budgets all day long) and it works flawlessly. Something had to have occured during your upgrade causing it not to work.

[thomaswhiteeagle]

PM me info on your site and I'll take a look at it. I've got this running still on many sites (hundreds) with PPC tracking (I manage PPC campaigns with over $10,000 budgets all day long) and it works flawlessly. Something had to have occured during your upgrade causing it not to work.

@econcepts I've sent you a couple of pms but haven't heard back, just a reminder.

[econcepts]

I see the one PM here Thomas.

Just replied via PM for additional details needed.