Cannot send customers email

**bhfruitcakeco** · 21 Dec 2006, 01:32 AM

When my customers sign up for an account, they get a confirmation email. They also get confirmations of their orders. Those signed up for newsletters are getting those, however if I just want to send an email to a customer, nothing happens. At the top of the admin panel screen it reads Notice: Email sent to: [email protected] (0). Nothing's coming up in the archives, either. I can't for the life of me figure it out as everything else seems to work fine.

**DrByte** · 21 Dec 2006, 05:02 AM

The zero means that zero recipients could be processed for sending the message.
If "[email protected]" is an email address in your system for someone who has "opted out" of email mailings, then these messages will not be delivered. That is why the (0) is shown.

**bhfruitcakeco** · 21 Dec 2006, 09:15 PM

Originally Posted by DrByte

The zero means that zero recipients could be processed for sending the message.
If "[email protected]" is an email address in your system for someone who has "opted out" of email mailings, then these messages will not be delivered. That is why the (0) is shown.

I added the test account to the newsletter group. That did the trick, but it makes absolutely no sense. I mean, how am I supposed to contact a customer about their order if they've opted out of the newsletter? Furthermore, why does Zen Cart list both the customers and newsletter subscribers in the admin panel if those not signed up for the newsletter can't receive email?