Orders not showing in Admin: similar sad tune!! (PayPal IPN)

[Ajeh]

Check your original Zen Cart download from our site ... there should be a /email directory ...

NOTE: current version is v1.3.7 and v1.3.5 is rather buggy ...

[parmax]

Hello All,

I am having the same problem:

BIG problem is that even though I'm being notified of payment/order from Pay Pal, Zen cart does NOT register ANY orders, nor does it email a copy or notification of order to me.

Please help!

parmax

[Ajeh]

parmax ... what version of Zen Cart are you running?

Clean install or an upgrade?

How did you do your install and upgrade?

If running v1.3.7, have you added the latest PayPal Patch at:
http://www.zen-cart.com/forum/showthread.php?t=56216

[DrByte]

parmax,
Have you followed the troubleshooting guide?
http://www.zen-cart.com/wiki/index.php/PayPal

[velvetgirl]

I am having this same problem, not with all the orders, just some. I have installed the PayPal patch as well as uninstalling and reinstalling the Paypal module but I am still missing orders.

[DrByte]

I am having this same problem, not with all the orders, just some. I have installed the PayPal patch as well as uninstalling and reinstalling the Paypal module but I am still missing orders.

velvetgirl,
Is the problem reported earlier in this thread the one you're having troubles with, or is it the one you posted in another thread? (http://www.zen-cart.com/forum/showthread.php?t=59929 )
Or is it both?

[velvetgirl]

velvetgirl,
Is the problem reported earlier in this thread the one you're having troubles with, or is it the one you posted in another thread? (http://www.zen-cart.com/forum/showthread.php?t=59929 )
Or is it both?

Sorry for the confusion, it is both. I am having problems with Paypal timeouts and orders not showing up in my admin even though I received payment confirmation from Paypal - different problems with different customers.

[velvetgirl]

Now it seems as though I'm having the no order showing up problem with all my orders - the last 9 in a row have not shown up and I have only received the paypal confirmation. I would really liked to fix this so I don't have to keep emailing people to find out what they ordered and so they can retreive their downloads (this is the whole reason I switched to Zencart, so my customers can get their downloads right away and I wouldn't have to keep emailing them). Thanks.

[DrByte]

1. The no-order-showing-in-Zen Cart problem is typically a result of incomplete communications from PayPal to you.
Troubleshooting for that issue is found here:
http://www.zen-cart.com/wiki/index.php/PayPal

2. we will need to see transaction logs from your PayPal activity in order to determine what is or isn't happening for these transactions.
Instructions for activating debug logging are here:
http://www.zen-cart.com/forum/showthread.php?t=61199

Please post a link to zipped log files when you have turned it on and run some tests.

3. What is your website URL ?

[velvetgirl]

1. The no-order-showing-in-Zen Cart problem is typically a result of incomplete communications from PayPal to you.
Troubleshooting for that issue is found here:
http://www.zen-cart.com/wiki/index.php/PayPal

2. we will need to see transaction logs from your PayPal activity in order to determine what is or isn't happening for these transactions.
Instructions for activating debug logging are here:
http://www.zen-cart.com/forum/showthread.php?t=61199

Please post a link to zipped log files when you have turned it on and run some tests.

3. What is your website URL ?

I activated the debug logging. Zip file is here. My url is http://www.bopeepswoolshop.com/zencart