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  1. #1

    Idea or Suggestion No email received after orders

    hi all,

    since upgrading to 1.3.5 verison i havent been able to received sales through email or credit card numbers.
    is there some file i should be checking? have gone into payment options and checked email address, email address works fine.

    Craig

  2. #2
    Join Date
    Jun 2003
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    Default Re: No email received after orders

    Have you tried uninstalling the modules and reinstalling them?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  3. #3

    Re: No email received after orders

    Thanks for that, is the modules in the /catalog/includes folder?
    have also just descovered that customer arent getting the order emails as well, or and change in status.

    Craig

  4. #4
    Join Date
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    Default Re: No email received after orders

    What are you settings in the Admin> Configuration> Email Settings section?

    NoTE: if you use SMTP Auth remove your password
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  5. #5
    Join Date
    Feb 2005
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    Youngsville, NC
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    Default Re: No email received after orders

    I'm having the same problem. Customers are receiving their emails, but the client didn't get his with the middle 8 of the credit card. He did, however, receive copies of the customer order mail, so the email system is working ok.

    Any thoughts why he wouldn't get the cc order info too?

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: No email received after orders

    Check the Modules ... Payments ... and edit the CC ... is there a valid email address in there?

    When in doubt, uninstall and reinstall the Credit Card cc Payment Module and reconfigure ...
    Linda McGrath
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  7. #7
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    Default Re: No email received after orders

    Typical causes for "other emails" to work but the CC Middle Digits to "not" work is the fact that these emails are very small and often end up in the spam box or junkmail folder. Sometimes they are discarded before they get to you.

    They are sent in the same manner as other emails.


    Causes for "all" emails to not be sent properly stem from a number of possibilities depending on the configuration of your hosting environment.
    Several troubleshooting options are documented here:
    http://www.zen-cart.com/wiki/index.p...Email_Problems
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8

    Default Re: No email received after orders

    Hi Dr Byte,

    This is 2 different issues, since upgrading to 1.3.6 we now not only get no email but page errors.
    just wondering what files are handled after the "Comfirmation" of the order.
    will reload and check if they exist?

    Thanks very much for you help
    Craig

  9. #9
    Join Date
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    Default Re: No email received after orders

    Quote Originally Posted by craiglove View Post
    Hi Dr Byte,

    This is 2 different issues, since upgrading to 1.3.6 we now not only get no email but page errors.
    just wondering what files are handled after the "Comfirmation" of the order.
    will reload and check if they exist?

    Thanks very much for you help
    Craig
    This sounds like the same problem I'm having. I'm using sendmail, and it doesn't matter what payment option they select. The specific pager error is "Email Error: " and that's it. I also get the same indication when I try to send an e-mail from the admin screen. Just point me in the right direction!

    -Roger

  10. #10
    Join Date
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    Default Re: No email received after orders

    Have you tried using STMP?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

 

 
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