PayPal Orders - IPN Problems with 1.3.6 and 1.3.7

[DrByte]

BettySue, are your customers clicking on the Express Checkout icon to do their checkouts ? If not, you'll not get a detailed invoice from PayPal.

If they are, then you must also note that detailed invoices CANNOT be generated if you are using coupons or gift certificates or forcing currency exchanges on your site. PayPal doesn't make any provision for discounts in their line-item summary features, so any discounts will force the line-item detail to have to be obtained from the Zen Cart email.

Fortunately, using the Express Checkout option doesn't require waiting for the IPN notification system to release your orders, thus orders are not "hidden" without your knowledge as would happen using the older PayPal IPN module which had limiting dependencies.

[DrByte]

FYI, TMAinc's problem was that the PayPal account was configured to add shipping on the PayPal end, thus forcing the use of the PayPal IPN module to not match up dollar amounts when verifying the incoming transaction report.
For future readers of related problems, this and other configuration settings for the paypal.com site preferences is documented in the wiki at:
http://www.zen-cart.com/wiki/index.php/PayPal

[bettysue]

BettySue, are your customers clicking on the Express Checkout icon to do their checkouts ? If not, you'll not get a detailed invoice from PayPal.

If they are, then you must also note that detailed invoices CANNOT be generated if you are using coupons or gift certificates or forcing currency exchanges on your site. PayPal doesn't make any provision for discounts in their line-item summary features, so any discounts will force the line-item detail to have to be obtained from the Zen Cart email.

Fortunately, using the Express Checkout option doesn't require waiting for the IPN notification system to release your orders, thus orders are not "hidden" without your knowledge as would happen using the older PayPal IPN module which had limiting dependencies.

Hi Dr. Byte,

No, we do not have Express Check-Out active. Is there a v1.37 compatible way to get the products ordered to show up without using Express pay that won't rock the boat if/when we do start using Express pay?

thank you,
betty

[DrByte]

Is there a v1.37 compatible way to get the products ordered to show up without using Express pay?

"to get the products ordered to show up" ... depends on the problem you're really having.

As mentioned, the line-item details will not show on the PayPal invoice.

However, if the orders aren't being released in your Admin, then something's wrong with the IPN notifications coming back from PayPal.

What are your IPN debug logs saying ? This information can help us to narrow down the cause...
http://www.zen-cart.com/wiki/index.php/PayPal

[bettysue]

"to get the products ordered to show up" ... depends on the problem you're really having.

As mentioned, the line-item details will not show on the PayPal invoice.

However, if the orders aren't being released in your Admin, then something's wrong with the IPN notifications coming back from PayPal.

What are your IPN debug logs saying ? This information can help us to narrow down the cause...
http://www.zen-cart.com/wiki/index.php/PayPal

Well, I don't have the debug turned on Guess I should do that.

On v1.27 I had a mod a user (can't remember who) had a mod that made it so when someone checked out, the Paypal receipt email had the name of the item that was sold on it. That is why I was psyched when I read that about v1.37. I am leary to see if the mod is compatible with v1.37 (plus I'm not sure where I have it safely stored), as I'm not sure if it would interfere with Express once turned on.
(btw only reason Express isn't already on is after two hour long conversations with Paypal requesting they re-send the API password that the owner lost it still has not been sent)

thank you,

betty
p.s. I will read the wiki to see if I can track down the email issue, thank you for the link.

[DrByte]

(btw only reason Express isn't already on is after two hour long conversations with Paypal requesting they re-send the API password that the owner lost it still has not been sent)

In the screen where you request the API credentials, you can "Remove" existing credentials and regenerate them.
But, really, for security, those details are not sent by email anyway. They are only accessible from within the PayPal account console. You can simply copy+paste from PayPal into your Zen Cart admin.