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  1. #1
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    bug Error Msg: "We are unable to find a USPS shipping quote suitable..."

    I am getting this error and I am stumped.

    Before you ask, yes I am on the production server. The USPS guy tells me that I need to debug the error messages I am receiving (I don't get any) and that I need to follow the steps in the API instructions (I thought ZC was already set up to automagically do all the API stuff).

    Here's the error I'm getting:

    We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
    If you prefer to use USPS as your shipping method, please contact us for assistance.
    (Please check that your Zip Code is entered correctly.)



  2. #2
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    lets start with

    where is the package coming from ( and do you have the mailing address and zip setup in admin-> configuration -> shipping )

    whats the zip going TO

    what method

    whats the weight of the package,
    what do you have your max weight to ship set to also in the -> shipping setup
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  3. #3
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    Quote Originally Posted by Merlinpa1969 View Post
    lets start with

    where is the package coming from ( and do you have the mailing address and zip setup in admin-> configuration -> shipping )

    whats the zip going TO

    what method

    whats the weight of the package,
    what do you have your max weight to ship set to also in the -> shipping setup
    The "package" is coming from 60647 (Chicago, IL) (yes and yes to the mailing address and ZIP setup)

    I'm "mailing" it to my home address in the same ZIP. I even tried another address in another ZIP.

    The package weight is 1 lb (it's a book)

    The max weight is the default of 50
    Last edited by ltkeng; 18 Jan 2007 at 09:18 PM.

  4. #4
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    /includes/modules/shipping/usps.php
    line 416 says:
    Code:
          //  mail('[email protected]','USPS rate quote response',$body,'From: <[email protected]>');
    1. remove the // from the beginning.
    2. replace both instances of "[email protected]" with your own email address.
    3. save and re-upload the file
    4. attempt to get a shipping quote by going to the checkout_shipping page.
    5. now check your email for the detailed XML-formatted output coming back from USPS.
    .

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  5. #5
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    Quote Originally Posted by DrByte View Post
    /includes/modules/shipping/usps.php
    line 416 says:
    Code:
          //  mail('[email protected]','USPS rate quote response',$body,'From: <[email protected]>');
    1. remove the // from the beginning.
    2. replace both instances of "[email protected]" with your own email address.
    3. save and re-upload the file
    4. attempt to get a shipping quote by going to the checkout_shipping page.
    5. now check your email for the detailed XML-formatted output coming back from USPS.
    Thanks DrByte - that worked. It turns out that USPS did not have me authorized on the servers. I forwarded one of the emails and they fixed it.

    Now, one more thing if I can pick your brain...

    I ship audio CDs to our customers. When I make them and ship them from here, the USPS rate is $.69 (that's cents) but the rate calculator here only allows a minimum rate of $2.89 (Library rate). Should I change the item's weight and how do I get a 2 oz (2/16) package to show up when the calculator weighs items in tenths of a pound?

  6. #6
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    the customer is being shown a LIST rate,
    and you might want to make sure that your tare weight is set in
    admin-> configuration -> shipping
    Zen cart PCI compliant Hosting

  7. #7
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    Quote Originally Posted by Merlinpa1969 View Post
    the customer is being shown a LIST rate,
    and you might want to make sure that your tare weight is set in
    admin-> configuration -> shipping
    I'm assuming that you're referring to this:

    Package Tare Small to Medium - added percentage:weight 0:3

    That's the default. What should it be?

    Correction: I changed it to 0:0 because it was raising the rate by a factor of 3.
    Last edited by ltkeng; 24 Jan 2007 at 05:45 PM. Reason: Duh... I just realized what that was.

  8. #8
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    Quote Originally Posted by Merlinpa1969 View Post
    the customer is being shown a LIST rate,
    and you might want to make sure that your tare weight is set in
    admin-> configuration -> shipping
    Ok, the 0:0 gets it to show up correctly as $.63.

    Thanks.


    BTW, is the pa in your name referring to Pennsylvania? I'm a native son of the Keystone state.

  9. #9
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    Default Re: Error Msg: "We are unable to find a USPS shipping quote suitable..."

    Yes our Office is in York PA
    Zen cart PCI compliant Hosting

 

 

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