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  1. #1
    Join Date
    Jan 2007
    Posts
    5
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    Default Gift Certs not redeeming

    Hey Everyone,
    I've got my gift cert module working to the point that I bought a gift cert'. I can send individual e's out using my gift certificate balance but when they (me testing) try to redeem them with the redemption code, they (I) are dumped onto the login page. The admin drop down tells me that the email gc was sent and hasn't been redeemed but the redemption will not work. I'm not sure where to go from here.
    TIA
    squirrel

  2. #2
    Join Date
    Jun 2003
    Posts
    33,715
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    0

    Default Re: Gift Certs not redeeming

    Did you login?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  3. #3
    Join Date
    Jan 2007
    Posts
    5
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    Default Re: Gift Certs not redeeming

    Boy am I stupid. I did not read all the FAQ concerning the GC's. Is there a workaround in progress that will allow the redeemer to simply receive a download link? It is cumbersome to ask a person receiving a gift to create an account. Thanks for your response.
    Squirrel

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
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    6

    Default Re: Gift Certs not redeeming

    To possess GVs you must have an account that "owns" the GVs as the GVs are cash ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  5. #5
    Join Date
    Jan 2007
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    5
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    Default Re: Gift Certs not redeeming

    Thats a reasonable explanation. One more thing...

    When I try to use a portion of my Gift Certificate balance to pay for a taxable item in my shopping cart, the cart will only except payment for the item, leaving the tax as unpaid. IE.

    1. Sub-Total: $8.95
    2. Free Shipping: $0.00
    3. Sales Tax: $.58
    4. Total: $9.53
    5. Gift Certificate - Available Balance: $14.58

    I enter 9.53 in the "Apply Amount" text box and click "continue checkout". My next screen shows:

    1. Sub-Total: 8.95
    2. Free Shipping: 0.00 (its a download)
    3. Sales Tax: .58
    4. Gift Certificates: -8.95
    5. Total: .58

    I'm not sure why this is happening. Any ideas? TIA
    Squirrel

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Gift Certs not redeeming

    Check your settings in the Modules ... Order Totals ... for the Gift Certificates ot_gv and make sure that you have them configured correctly ...

    If you do not have it marked to pay for taxes then taxes are charged separately and must be paid in some other manner ... example: Credit Card, Money Order, PayPal etc.
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 

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