sorry, we're not shipping to your region -- on free items

[infraredman]

Certain and not all customers are getting an error while trying to checkout.

Sorry, we are not accepting payments from your region. Please contact us for alternative payment methods.

I have checked my regions and nothing is applied and I have deactivated and reactivated each payment method. This is not helping.

Does anyone have another idea for getting rid of this problem?

Eric

[infraredman]

Certain customers and not all customers are getting an error while trying to checkout.

The error reads: Sorry, we are not accepting payments from your region. Please contact us for alternative payment methods.

I have checked my regions and nothing is applied. I have deactivated and reactivated each payment method. I do not have any regions applied to my payment methods. I checked other threads and have tried everything.

Does anyone have another idea for getting rid of this problem?

V 1.3.7 and I had the same problem before upgrading from 1.3.6

Eric

[Merlinpa1969]

You have to have a zone set somewhere for either payment or shipping

[infraredman]

I just triple checked both my payment & shipping modules and there is no zone set.
Can there be anything else causing the problem?

[infraredman]

This only happens with free items.

[Ajeh]

Have you an URL where this is happening?

What addresses and products appear to be causing this issue?

[DrByte]

Can you please provide the steps to reproduce this?

ie: From a fresh, brand new install of Zen Cart, how can I set up the store in such a way that this can be triggered on demand ? including details on products, zones, modules, etc

[infraredman]

I have no idea how to recreate it. I have not tried a fresh install and that is what I was trying to avoid.

[infraredman]

The URL is booksmartstudio.com/store

Address from MA cause the problem when trying to checkout with a virtual product.

Here is one of the products that cause it

http://www.booksmartstudio.com/store...roducts_id=832

[Ajeh]

Downloads are:

1 NOT Virtual Products

2 NOT Always Free Shipping

Downloads know that they are downloads ... they know how to manage shipping ...

Check your Product Settings ... do you have this product marked as:

Product is Virtual? If YES change to NO

Do you have this product marked as Always Free Shipping? If YES, change to NO ...

Does this work now?