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  1. #1
    Join Date
    Feb 2007
    Plugin Contributions

    Default Express errors after patch only without PP cookies

    I've had complaints that the Express Checkout wasn't working for customers so I installed the patch from Jan 19th but the complaints continued so I narrowed it down to this behavior:

    From IE 7, I delete all cookies. I go to our shop, put 1 item in the shopping cart, then I hit the PayPal express checkout button at the bottom of the shopping cart page. I get the following error on the login page:

    An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance.
    [/FONT][FONT=Arial][FONT=Verdana]Using the link on the login page to go to PayPal Express Checkout works--it takes me to the PayPal "signup" page.

    I delete all my cookies again and restart IE 7. I now go back to the shop, add an item,
    but go to through regular checkout where I'm taken to the login page. I click on the PayPal Express Checkout button here
    and I am taken to the "signup" PayPal page.

    If you'd like logs, I can post them.

    Of course, if I go to PayPal directly and sign in with my account to set the cookie, the PP EC button on the shopping cart page
    does not throw the error.

    Please help!

  2. #2
    Join Date
    Jan 2004
    Blog Entries
    Plugin Contributions

    Default Re: Express errors after patch only without PP cookies

    Please post the log details for SetExpressCheckoutTransaction

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  3. #3
    Join Date
    Feb 2007
    Plugin Contributions

    Default Re: Express errors after patch only without PP cookies

    Oh boy, I can't seem to replicate the error this afternoon. I had disabled the module and then re-enabled in and went through the steps I posted above but this time it works. Does this indicate that it's a PayPal or timeout error? I checked their live site status blog, but it didn't indicate that there was a maintenance period this morning.



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