My store sells market research reports in PDF format.
Some customers (both international - outside of US) have been able to complete the transaction in ZenCart, but Authorize.net declines it.
The most recent case involved a purchase from Europe. The cart accepted the order and delivered the PDF, but Authorize.net shows the transaction was declined twice.
According to authorize.net, this transaction didn’t go through because of the settings in the AVS (address verification system). The default is rather stringent and doesn’t allow for address mismatches and with international transactions. However, it actually showed a decline in this case, which didn’t happen with the australian buyer.
What are some things I should check?
This store doesn't have a high volume and other orders are working just fine.
Bookmarks