Results 1 to 2 of 2
  1. #1
    Join Date
    Feb 2007
    Posts
    2
    Plugin Contributions
    0

    Default Order Notification Email not sent, Need help!

    When an order is placed, the customer is not getting notified of the order. Admin gets a copy of the email, but the customer never does. I can't find any way to fix this. We are using PayPal IPN, and PayPal sends an email with the total charge to the customer, but the ZenCart email with the order details never goes to the customer. We are trying to go live, but cannot until this is resolved and I am at a deadend about what to do. Any ideas what might be wrong?

  2. #2
    Join Date
    Feb 2007
    Posts
    2
    Plugin Contributions
    0

    Default Re: Order Notification Email not sent, Need help!

    I have resolved the problem. My domain registrar is intercepting emails and not even putting them in bulk. When I changed emails for the customers to another domain, the notifications are received. ZenCart is working properly.

 

 

Similar Threads

  1. order confirmation email not being sent to customers
    By mighty midget in forum General Questions
    Replies: 2
    Last Post: 11 Jan 2012, 07:29 PM
  2. Sending order notification email - not the whole order
    By liderbug in forum General Questions
    Replies: 5
    Last Post: 25 Mar 2011, 03:44 AM
  3. NEW ORDER Email Not being sent Order Processes
    By thevintagesound in forum General Questions
    Replies: 0
    Last Post: 20 Aug 2008, 06:56 PM
  4. Email was not sent after a new order
    By deliveryboy in forum General Questions
    Replies: 7
    Last Post: 17 Apr 2008, 09:37 PM
  5. Not Receiving Order Email Notification
    By velvetgirl in forum Managing Customers and Orders
    Replies: 3
    Last Post: 13 Sep 2007, 01:25 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR