"confirmed address" issue - PayPal Express Checkout

[smkeith]

I'm testing my new store and when I try to process a paypal payment I get the error:

The address you selected at PayPal is not a Confirmed address. Please return to PayPal and select or add a confirmed address and try again.

I've checked and both the email address and mailing address are confirmed in both my personal and our business paypal accounts (the 2 accounts involved in this transaction). I don't know what else to do. I've searched help and the forums and not come up with a solution. Any ideas?

[DrByte]

1. turn on PayPal debug logging:
a) Admin->Modules->Payment->yourpaypalmodule->Edit -- > Debug mode: Log to File
b) make sure the /includes/modules/payment/paypal/logs folder is writable chmod 777

2. do another test transaction

3. zip and post a copy of the files found in the logs folder from 1(b) above.

[trevor4370]

I have the above problem .... did anyone find a fix?

Thanks

[DrByte]

1. Make sure you've patched to the latest version of the PayPal modules.
http://www.zen-cart.com/forum/showthread.php?t=56216

2. Go to your Zen Cart admin area and edit your PayPal Express Checkout settings. If you don't want to ensure that your customers only use a confirmed address, make sure "require confirmed address" is set to "no":

Express Checkout: Require Confirmed Address
Do you want to require that your customers use a *confirmed* address when choosing their shipping address in PayPal?
- Yes
- No

3. If there is still a problem, ensure that debug logging is enabled, do some tests, and post a link to the zipped log files.

[samfred]

Hi. Where do I find instructions for testing paypal express? Presumably you make a test transaction then refund yourself.

[DrByte]

Hi. Where do I find instructions for testing paypal express? Presumably you make a test transaction then refund yourself.

Exactly. Just do a real transaction, and then refund it.

[toritaiyo]

Having the same problem.

The zen cart install I'm working on is version 1.3.8a (upgraded from 1.3.7)

Here is the URL where I put my zipped log file.
http://sos-boca.com/Paypal_Action_05...08-29_zrMe.zip

I hope there is a fix

Whoever can help me I'll love for ever and ever . Thanks in advance.

[toritaiyo]

hmmm.

Looks like it was a problem with the way I entered my address.
I just edited the address and now it takes me through to paypal.

But the weird thing is that I have "confirmed address" set to NO in the paypal express module configuration...

strange.