urgent - live store with sudden problem calc shipping

[ginginca]

Everything has been running fine and nothing has been touched. Yesterday's orders were calculating okay.

TODAY ... no shipping methods can be selected at all... no matter what module.

Not Available At This Time

Sorry, we are not shipping to your region at this time.


But this DOESN'T happen if i add more than one product.

Please help? Customers are calling for assistance.

[ginginca]

I can't figure out if this is a shipping problem or a zones problem.

I have removed and reinstalled all shipping modules and tried making new zones too.

The only shipping module that will work is the STORE PICK-UP, no matter what zone I set it to.

No other shipping modules work anymore.


Can't even figure out if it is a database issue.

[Kim]

What Modules Do you have installed? What version of Zen Cart? The URL?

[ginginca]

Even after re-installing, and reuploading the modules, the problem still wouldn't go away.

I went into the order total module. Nothing had changed their either. But I made a few tweaks anyway.

After four hours, it finally started working again. I'm figuring it was an OT problem that mysteriously appeared.

I totally don't get it!

But here's what was installed:

ZONE RATES ... used for USA only

FREE OPTIONS ... used for Canada Only

STORE PICKUP ... used for local provincial zone only

FLAT ... used for Canada Only



BTW ... I checked the admin logs. No one even logged into the admin panel for several days. So nothing was "changed by accident".

[Kim]

Time to find the Gremlin spray?

[ginginca]

I just found out there actually is still a problem ... but it is limited to one line of products. I'll dig into the database in phpmyadmin to see if there are any differences.

[ginginca]

Here's the difference:

When something has been selected in ADMIN as free shipping, it shipping options don't show up anymore in the shopping cart. When I set this feature back to not free, then the shipping options come up.

Which module does this use so I can figure out where to adjust my settings?

The plan is that everything over $100 is free. Most items over $100 are selected as "always free shipping". But it's a bit inconsistent in how it's working (not sure why).

[Kim]

Admin> Modules> Order Totals> Shipping - Set to free shipping on orders over $100

And turn off the free shipping per item on the product page.

[ginginca]

So for each product I now have to remove the "free shipping'" when it was previously working?

I'm a bit confused.

[ginginca]

But now the "store pick-up" option isn't coming up anymore.