Faq Ad On

[sctb082552]

I have just installed the FAQ Module from the downloads and I am having a small problem. From the admin area everythings seem to be working ok, however when I try to go to the catalog to see if it is loading the page and working properly from the customers view I get this message:

Fatal error: Class 'faq_category_tree' not found in /home/sctb08/public_html/zend/includes/modules/sideboxes/faq_categories.php on line 22

Can somone tell me what the problem is?

[BlindSide]

Error message is pretty self-explanatory: it couldn't find the class file where it was expecting it. Make sure you uploaded all the files and put them in the proper places as well.

[sctb082552]

I'm sorry but it is not self explanitory to me, the file is where it belongs, it says there is an error on line 22. Here is the file, what is not right in the file.

//
class faq_category_tree {
function zen_faq_category_tree($faq_type = "all") {
global $db, $fcPath, $fcPath_array;
if ($faq_type != 'all') {
$sql = "select type_master_type from " . TABLE_FAQ_TYPES . "
where type_master_type = '" . $faq_type . "'";
$master_type_result = $db->Execute($sql);
$master_type = $master_type_result->fields['type_master_type'];
}
$this->tree = array();
if ($faq_type == 'all') {
$faq_categories_query = "select c.faq_categories_id, cd.faq_categories_name, c.parent_id
from " . TABLE_FAQ_CATEGORIES . " c, " . TABLE_FAQ_CATEGORIES_DESCRIPTION . " cd
where c.parent_id = '0'
and c.faq_categories_id = cd.faq_categories_id
and cd.language_id='" . (int)$_SESSION['languages_id'] . "'
and c.faq_categories_status= '1'
order by sort_order, cd.faq_categories_name";
} else {
$faq_categories_query = "select ptc.faq_category_id as faq_categories_id, cd.faq_categories_name, c.parent_id
from " . TABLE_FAQ_CATEGORIES . " c, " . TABLE_FAQ_CATEGORIES_DESCRIPTION . " cd, " . TABLE_FAQ_TYPES_TO_FAQ_CATEGORY . " ptc
where c.parent_id = '0'
and ptc.faq_category_id = cd.faq_categories_id
and ptc.faq_type_id = '" . $master_type . "'
and c.faq_categories_id = ptc.faq_category_id
and cd.language_id='" . (int)$_SESSION['languages_id'] ."'
and c.faq_categories_status= '1'
order by sort_order, cd.faq_categories_name";
}
$faq_categories = $db->Execute($faq_categories_query, '', true, 150);
while (!$faq_categories->EOF) {
$this->tree[$faq_categories->fields['faq_categories_id']] = array('name' => $faq_categories->fields['faq_categories_name'],
'parent' => $faq_categories->fields['parent_id'],
'level' => 0,
'path' => $faq_categories->fields['faq_categories_id'],
'next_id' => false);
if (isset($faq_parent_id)) {
$this->tree[$faq_parent_id]['next_id'] = $faq_categories->fields['faq_categories_id'];
}
$faq_parent_id = $faq_categories->fields['faq_categories_id'];
if (!isset($first_element)) {
$first_element = $faq_categories->fields['faq_categories_id'];
}
$faq_categories->MoveNext();
}
if (zen_not_null($fcPath)) {
$new_path = '';
reset($fcPath_array);
while (list($key, $value) = each($fcPath_array)) {
unset($faq_parent_id);
unset($first_id);
if ($faq_type == 'all') {
$faq_categories_query = "select c.faq_categories_id, cd.faq_categories_name, c.parent_id
from " . TABLE_FAQ_CATEGORIES . " c, " . TABLE_FAQ_CATEGORIES_DESCRIPTION . " cd
where c.parent_id = '" . (int)$value . "'
and c.faq_categories_id = cd.faq_categories_id
and cd.language_id='" . (int)$_SESSION['languages_id'] . "'
and c.faq_categories_status= '1'
order by sort_order, cd.faq_categories_name";
} else {
$faq_categories_query = "select ptc.faq_category_id as faq_categories_id, cd.faq_categories_name, c.parent_id
from " . TABLE_FAQ_CATEGORIES . " c, " . TABLE_FAQ_CATEGORIES_DESCRIPTION . " cd, " . TABLE_FAQ_TYPES_TO_FAQ_CATEGORY . " ptc
where c.parent_id = '" . (int)$value . "'
and ptc.faq_category_id = cd.faq_categories_id
and ptc.faq_type_id = '" . $master_type . "'
and c.faq_categories_id = ptc.faq_category_id
and cd.language_id='" . (int)$_SESSION['languages_id'] ."'
and c.faq_categories_status= '1'
order by sort_order, cd.faq_categories_name";
}
$rows = $db->Execute($faq_categories_query);
if ($rows->RecordCount()>0) {
$new_path .= $value;
while (!$rows->EOF) {
$this->tree[$rows->fields['faq_categories_id']] = array('name' => $rows->fields['faq_categories_name'],
'parent' => $rows->fields['parent_id'],
'level' => $key+1,
'path' => $new_path . '_' . $rows->fields['faq_categories_id'],
'next_id' => false);
if (isset($faq_parent_id)) {
$this->tree[$faq_parent_id]['next_id'] = $rows->fields['faq_categories_id'];
}
$faq_parent_id = $rows->fields['faq_categories_id'];
if (!isset($first_id)) {
$first_id = $rows->fields['faq_categories_id'];
}
$last_id = $rows->fields['faq_categories_id'];
$rows->MoveNext();
}
$this->tree[$last_id]['next_id'] = $this->tree[$value]['next_id'];
$this->tree[$value]['next_id'] = $first_id;
$new_path .= '_';
} else {
break;
}
}
}
$row = 0;
return $this->zen_show_faq_category($first_element, $row);
}
function zen_show_faq_category($counter,$ii) {
global $fcPath_array;
$this->faq_categories_string = "";
for ($i=0; $i<$this->tree[$counter]['level']; $i++) {
if ($this->tree[$counter]['parent'] != 0) {
$this->faq_categories_string .= FAQ_CATEGORIES_SUBFAQ_CATEGORIES_INDENT;
}
}
if ($this->tree[$counter]['parent'] == 0) {
$fcPath_new = 'fcPath=' . $counter;
$this->box_faq_categories_array[$ii]['top'] = 'true';
} else {
$this->box_faq_categories_array[$ii]['top'] = 'false';
$fcPath_new = 'fcPath=' . $this->tree[$counter]['path'];
$this->faq_categories_string .= FAQ_CATEGORIES_SEPARATOR_SUBS;
}
$this->box_faq_categories_array[$ii]['path'] = $fcPath_new;
if (isset($fcPath_array) && in_array($counter, $fcPath_array)) {
$this->box_faq_categories_array[$ii]['current'] = true;
}
// display faq_category name
$this->box_faq_categories_array[$ii]['name'] = $this->faq_categories_string . $this->tree[$counter]['name'];
if (zen_has_faq_category_subfaq_categories($counter)) {
$this->box_faq_categories_array[$ii]['has_sub_cat'] = true;
}
if (SHOW_COUNTS == 'true') {
$faqs_in_faq_category = zen_count_faqs_in_faq_category($counter);
if ($faqs_in_faq_category > 0) {
$this->box_faq_categories_array[$ii]['count'] = $faqs_in_faq_category;
}
}
if ($this->tree[$counter]['next_id'] != false) {
$ii++;
$this->zen_show_faq_category($this->tree[$counter]['next_id'], $ii);
}
return $this->box_faq_categories_array;
}
}
?>

[lib99]

The error is not in the file you are posting. It is coming from line 22 of /home/sctb08/public_html/zend/includes/modules/sideboxes/faq_categories.php

If you open that file, you'll see that on line #22 it calls for the Class 'faq_category_tree'. (../includes/classes/faq_category_tree.php)

Check to make sure that 'faq_category_tree.php' is properly located in your includes/classes directory.

There are a lot of files with the FAQ add-on, and they each need to be carefully placed in the appropriate (respective) directories.

[schoolboy]

And don't just LOOK to see if the file is in the appropriate directory... it could BE THERE, but is corrupted in some way.

Sometimes, during ftp, files get corrupted. If the file IS where it is supposed to be, over-write it with a fresh upload of the original file.