Hi! Firstly, let me say thank you for such an informative site. When I first started reading, I didn't even understand some of the questions, let alone the answers, but its starting to make sense.
Originally I thought that I would only need to create a custom template if I wanted to do weird and wonderful things to change zencart. However from further reading, I am now assuming that I should do this even if my customisations are fairly basic (ie renaming "page 2" to something else). Is this right? It sounds rather scary!!