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  1. #1
    Join Date
    Nov 2006
    Location
    Toronto, Ontario
    Posts
    65
    Plugin Contributions
    0

    help question Internet Secure Problem

    When a customer goes to checkout and is transfered to the Internet Secure site to enter their credit card information but then decides to cancel, zen cart still sends me and my customer an email stating that the transaction has been complete. Only way for me to know if they actually bought the item is to go into my Internet Secure panel and see if they were charged.

    Is there anything I can do that will have zen cart send the confirmation email out only AFTER they have finished putting their credit card info into the 3rd party merchant form (Internet Secure)?

    I just don't want my customers getting order confirmations for orders they didn't complete.

    Thanks in advance.

  2. #2
    Join Date
    Oct 2005
    Posts
    206
    Plugin Contributions
    0

    Default Re: Internet Secure Problem

    Module was designed like this for a good reason.

    As stated by Danielle in this thread

    Yep that's what it does. It was made like that because the old way, if the customer paid, and then didn't click the return to site button on internet secure, there would be no order placed in zen cart. So you'd get an internet secure confirmation and have no idea what the customer ordered, very embarassing to explain, let me tell you lol!
    My Store: Bonsai tree seeds

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR