Thread: Orders missing

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  1. #1
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    red flag Orders missing

    Today I received an order that the person spelled there name wrong so I went into admin/customers and changed her name to the correct spelling. When I went back to the order screen, her order was gone. I tried to go back to admin/customers and put the spelling back thinking it would correct the problem...but it didnt. I also have another order missing that I am not sure where it went. Can anyone help? Thanks!

  2. #2
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    Default Re: Orders missing

    P.S. When I search for it under order ID, it does come up and the entire order is there but just not in the main order screen....yukk

  3. #3
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    Default Re: Orders missing

    And the credit card info is missing in the order page that comes up when I search it.

  4. #4
    Join Date
    Sep 2003
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    Default Re: Orders missing

    Could you check the Modules ... Order Totals ...

    Do you have the Total ot_total installed?
    Linda McGrath
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  5. #5
    Join Date
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    Default Re: Orders missing

    Thanks for your help. Problem solved. Seems that I was having internet problems and editing orders when my connection died as I was updating an order. Somehow it got stuck in "limbo" and when my internet connection was fixed, I just reupdated the order and it reappeared!

 

 

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