I have one customer who emailed me yesterday and said she was putting items in her cart, only to have them disappear moments later. She also informed me that she could not see the shopping cart side box even after she had added items to her cart.
I am flumoxed. No one else is having this issue and I even did a couple of test orders to see if i could see what she was talking about.
She gets frustrated VERY easily and these things seem to only happen to her, but to be on the safe side, i thought I would ask if anyone else had ever had this issue or if you could offer any direction to go.
I really think it may be computer operator error, but its a challenge to tell a customer that without offending them, ya know?
thanks in advance!