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  1. #1
    Join Date
    Dec 2006
    Location
    New Zealand
    Posts
    8
    Plugin Contributions
    0

    email error Order status e-mails not working (edit orders mod installed)

    Hi,
    I have looked but can not find an answer to this.
    When I update the status of an order, no e-mail is being sent even though I tick the box notify customer.
    Is there something I am doing wrong? A setting somewhere I have not found?
    Please help.
    Ange

  2. #2
    Join Date
    Jan 2004
    Posts
    59,807
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    133

    Default Re: Order status e-mails not working

    1. What version of Zen Cart ? Was it an upgrade? From what version?
    2. What addons/contributions do you have installed?
    3. What are all your settings in Admin->Configuration->Email Options?
    4. Do all *other* emails go out fine ?
    5. Does this affect *all* order-status-update emails, or just to certain email addresses?
    .

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  3. #3
    Join Date
    Dec 2006
    Location
    New Zealand
    Posts
    8
    Plugin Contributions
    0

    Default Re: Order status e-mails not working

    1. What version of Zen Cart ? Was it an upgrade? From what version?
    v1.3.7 [2007-02-24 01:53:55] (Fresh Installation)

    2. What addons/contributions do you have installed?
    many, including... ask a question, contact us (add subject), direct bank deposit, edit orders 1.1, e-mail adress exporter, off-site payment, pop-up on attribute images, printable pricelist, quanitity discounts, stock by attributes 4.4, store credit module, time zone offset, user tracking, un wishlist 0.31 & added 2 blank sideboxes.

    3. What are all your settings in Admin->Configuration->Email Options?
    Title Value Action
    E-Mail Transport Method PHP
    E-Mail Linefeeds LF
    Use MIME HTML When Sending Emails true
    Send E-Mails true
    Verify E-Mail Addresses Through DNS false
    Email Archiving Active? true
    E-Mail Friendly-Errors true
    Email Address (Displayed to Contact you) enquiries AT ajms DOT co DOT nz
    Email Address (sent FROM) enquiries AT ajms DOT co DOT nz
    Emails must send from known domain? No
    Email Admin Format? TEXT
    Send Copy of Order Confirmation Emails To ange AT ajms DOT co DOT nz
    Send Copy of Create Account Emails To - Status 1
    Send Copy of Create Account Emails To ange AT ajms DOT co DOT nz
    Send Copy of Tell a Friend Emails To - Status 1
    Send Copy of Tell a Friend Emails To ange AT ajms DOT co DOT nz
    Send Copy of Customer GV Send Emails To - Status 1
    Send Copy of Customer GV Send Emails To ange AT ajms DOT co DOT nz
    Send Copy of Admin GV Mail Emails To - Status 1
    Send Copy of Customer Admin GV Mail Emails To ange AT ajms DOT co DOT nz
    Send Copy of Admin Discount Coupon Mail Emails To - Status 1
    Send Copy of Customer Admin Discount Coupon Mail Emails To ange AT ajms DOT co DOT nz
    Send Copy of Admin Orders Status Emails To - Status 1
    Send Copy of Admin Orders Status Emails To ange AT ajms DOT co DOT nz
    Send Notice of Pending Reviews Emails To - Status 1
    Send Notice of Pending Reviews Emails To ange AT ajms DOT co DOT nz
    Set "Contact Us" Email Dropdown List <enquiries AT ajms DOT co DOT nz>, Enquiries about products <ange AT ajms DOT co DOT nz>, Contact Ange (Owner) <admin AT ajms DOT co DOT nz>, Enquiries/suggestions about the site <sales AT ajms DOT co DOT nz>, Request a new product
    Allow Guest To Tell A Friend true
    Contact Us - Show Store Name and Address 1
    Send Low Stock Emails 1
    Send Low Stock Emails To admin AT ajms DOT co DOT nz
    Display "Newsletter Unsubscribe" Link? true
    Audience-Select Count Display true
    SMTP Email Account Mailbox ange AT ajms DOT co DOT nz
    SMTP Email Account Password ******
    SMTP Email Mail Host ******
    SMTP Email Mail Server Port 25
    Convert currencies for Text emails &pound;,&#163;:&euro;,€

    4. Do all *other* emails go out fine ?
    Yes

    5. Does this affect *all* order-status-update emails, or just to certain email addresses?
    All order status update e-mails. They recieve the confirmation e-mail but no updates. I receive the updates through admin e-mail but customers do not.

    Thankyou for your help.
    Ange

  4. #4

    Default Re: Order status e-mails not working (edit orders mod installed)

    I'm a bit late to the party, but...

    I couldn't get Edit Orders to send out emails using PHP either.

    Edit Orders does work fine with SMTP Email Transport Method. So I have just swapped to using that.

    I haven't noticed any other problems. Works like a dream.

    Using Zen Cart 1.3.7.

  5. #5
    Join Date
    Dec 2006
    Location
    New Zealand
    Posts
    8
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    0

    Default Re: Order status e-mails not working (edit orders mod installed)

    Hi,
    That doesn't work for me either. Customers still not receiving e-mails when I change the status of their order. They recieve confirmation of order and newsletters but not order status e-mails.
    Thanks
    Ange

  6. #6

    Default Re: Order status e-mails not working (edit orders mod installed)

    Sorry Ange, I have not stuck with Edit Orders.

    I only need to be able to modify shipping cost and also break up orders if necessary, so have gone with Super Orders 2.0 as it is much superior. It works fine with PHP email as well which is a huge bonus.

    I only had trouble installing Super Orders SQL file, getting 1064 error, but that ended up being an easy fix. I have posted the details. http://www.zen-cart.com/forum/showth...er+orders+1064
    Last edited by CraigW; 5 Sep 2007 at 01:12 AM.

 

 

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