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  1. #1
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    Default UPS shipping total weight is incorrect, estimate weight button is correct

    I'm trying to calculate the UPS total amount. Each product has its own weight associated with it. When I use the Estimate weight button, the weight and price for ups shipping is correct. When I go to step 1 of the check out process, the shipping total weight is over 100 lbs. which makes the shipping prices way more expensive than they should be. Please help. I'm using zen cart 1.3.7.
    Last edited by cmwords; 26 Jun 2007 at 05:58 AM. Reason: added version information

  2. #2
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct

    I am looking but I can't see anything!!!

    How about a url to your site
    Zen-Venom Get Bitten

  3. #3
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct


  4. #4
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct

    reated account and this is what is represented as the weight on page 1-of-1

    United Parcel Service (1 x 0.25lbs) which is correct and not 100lbs.

    Step 3-of-3:
    Shipping Method:
    United Parcel Service (1 x 0.25lbs) (3 Day Select)

    So I am confused???
    Zen-Venom Get Bitten

  5. #5
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct

    ok, so that was it -- Thanks! Every time I used my old account (an account created before I set up the ups shipping), it would add roughly 100 lbs to the order upon checkout. When I created a new account, it worked perfectly. Strange, but it's a new site and there are no accounts created. working, so I'm moving on. Thanks again.

  6. #6
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct

    cmwords,

    So you were posting about a condition that you did not have or had not checked??
    Zen-Venom Get Bitten

  7. #7
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct

    I wouldn't say that it was a condition that I didn't have or had not checked.
    The problem was real and the shipping was not working like it should.

    The condition was like I described. The only thing is that it was related to the account. When you told me that you created an account and had no problems, I then created an account and had no problems. I still had a problem with the old account, but deleting the account seemed to fix the problem. Make sense?

  8. #8
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    Default Re: UPS shipping total weight is incorrect, estimate weight button is correct

    OK Missed this part...

    No explanation for that I'm afraid
    Zen-Venom Get Bitten

 

 

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