paypal express problem? funds not collected

**slik666** · 6 Jul 2007, 02:36 AM

I have all the new updates too paypal express and i have run three different test buys on my sight and after hitting the continue button in paypay it takes me back to the site say thank you for your buisness the order is in my admin but there is no confirmation of funds recieved in paypal or in the cart . Am i missing somethin here. i have talked too paypal they said they dont know what it is either.

In other words the order is goin through but no funds are being charged too the customer.

**DrByte** · 6 Jul 2007, 03:13 AM

Very odd.

In your Zen Cart admin, what does the completed order show as the payment method used?
Does it show a transaction number in the order comments?

**slik666** · 6 Jul 2007, 04:22 AM

it said i used a credit card but there is no transaction number anywhere

**njf** · 8 Jul 2007, 04:49 PM

We have PayPal set up as our credit card transaction processor on all 4 of our stores. Most of the time it works fine. But sometimes during checkout, after the customer has gone to pay using a credit card, and has filled out all the information, including credit card info, they receive this message:

"The credit card you entered cannot be used for this payment. Please enter a different credit card number"

There is no other error message, no indication of what it does not like about that credit card.

In all cases, the credit card is good, is used for other online payments, is used on a regular basis at grocery stores, department stores, etc. PayPal has not given us any information about what would cause this error.

Has anyone else seen this error? If so, any idea what causes it, and what it is about the card that PayPal does not like?

We're losing business, and considering switching from PayPal to another credit card processor if we can't figure this out.

**Ajeh** · 8 Jul 2007, 04:50 PM

Credit Card information for PayPal is done on the PayPal site ...

Do you also have a credit card Payment Module installed that is confusing the customer?

**njf** · 8 Jul 2007, 05:03 PM

They are actually on the PayPal site when they receive this error.

**njf** · 8 Jul 2007, 05:04 PM

We don't have a credit card payment module installed. Just PayPal.

**Ajeh** · 8 Jul 2007, 05:45 PM

Perhaps this would be best asked of PayPal to see what is happening on their site when credit cards are entered ...

**slik666** · 9 Jul 2007, 08:03 AM

We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address. Please continue using normal checkout and select from the available payment methods to complete your order.

paypal tells me it has somethin to do with the cart. Last time i posted this you all said it was paypal. if some one can help me set up my payment module it would be greatly appreciated.

I'VE BEEN MESSIN WITH THIS FOR 4 DAYS NOW AND NO ANSWER. ITS GETTIN FRUSTRATING.

PLEASE HELP!!!
I'VE UPDATED ALL THE LATEST PATHES AND USPS MODULES IS THERE SOMETHIN IM MISSIN?