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  1. #1
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    Default Free Shipping Module Bug

    I think I have found a bug with the free shipping module.

    I'm using a fresh install of 1.3.7. I've enabled free shipping to a zone defined as 48states. I have one product set to free shipping.

    Situation 1:
    If a customer in Alaska or Hawaii tries to checkout with the free ship item, they get a message saying we are not shipping to that region at this time.

    Question 1: Should it not charge a fee since the region is not true?

    Situation 2:
    Same as one except the customer places another item in the basket not set to free shipping, and is allowed to check out. Also, the weight defined for the free ship item is not being added.

    Question 2: Should either the module not allow checkout -or- add weight for freight calc if the zone defined for free ship is other than lower 48 (logic is not true)?

    What we are trying to do is allow one item to have free shipping in the 48 states only, else (Canada, Alaska or Hawaii) charge freight for that item.

    Thanks for any suggestions,
    Ken

  2. #2
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    Default Re: Free Shipping Module Bug

    Do you see this error in the admin at the top of the page

    Store Zip Code is not defined. See Configuration | Shipping/Packaging to set it.
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  3. #3
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    Default Re: Free Shipping Module Bug

    There are no admin errors, just the logic is not working. All other products calculate correct freight. This issue is specific to having one item set to free shipping, and a weight defined. As I stated above, the stock module is set to allow free shipping only to the 48 states (zone defined).

  4. #4
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    Default Re: Free Shipping Module Bug

    OK, is the product itself set to free shipping wihtin the product details page, where you added the product

    this section

    Yes, Always Free Shipping No, Normal Shipping Rules
    Last edited by knuckle-101; 8 Jul 2007 at 02:47 AM.
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  5. #5
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    Default Re: Free Shipping Module Bug

    Correct - One product is defined with always free shipping, and a weight of 10 lbs. The free shipping module is limited to the lower 48 states.

  6. #6
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    Default Re: Free Shipping Module Bug

    which product is the free shipping?
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  7. #7
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    Default Re: Free Shipping Module Bug

    Not to sure but just wondering have you tried the Zone Rates?
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  8. #8
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    Default Re: Free Shipping Module Bug

    http://www.prolongsales.com/index.ph...&products_id=6

    The above product is always free shipping (48states only). It has a weight of 10lbs.

    What we had expected was; a customer can order with free shipping to the 48 states, but all other locations will calculate the correct weight. We offer UPS and USPS, with live calculations for freight.

    Most customes order a few items at a time. If they buy the free ship item with other items, it works fine provided they are in the 48 states. The problem comes in when the address is outside of the 48 defined states.

    I hope I'm being clear... and appreciate any help!

  9. #9
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    Default Re: Free Shipping Module Bug

    Tell ya the truth I am baffled over this one, so I will have to leave it to the higher gods of zencart, I specialize in mostly mods and addons as well network engineering, but hopefully someone will see this issue and help you out furthure.

    I know exactly what you are talking about just making sure everything was set correctly.

    However check this for me

    in admin
    configuration/Shipping/Packaging/Order Free Shipping 0 Weight Status is this set to the proper value?

    Check that out maybe this is the issue
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  10. #10
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    Default Re: Free Shipping Module Bug

    Also check this

    I am pretty sure its within this settings

    Modules/Order Total/Shipping ot_shipping

    Provide free shipping for orders sent to the set destination.

    Do you want to allow free shipping?
    true
    false

    Provide Free Shipping For Orders Made
    national
    international
    both

    See what happens
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