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  1. #1
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    Default Customer With Problem

    One of my clients added on the Paypal express and now has a extra fee on checkout with ++++ as the fee name. Could someone please tell what this is ? And how we can fix it. I have as of yet worked with this type of issue.

    TY for any and all help
    SonyaT

  2. #2
    Join Date
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    Default Re: Customer With Problem

    That isn't part of the Express Checkout that is built into the Zen Cart program - What else did they turn on?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  3. #3
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    Default Re: Customer With Problem

    It looks like she turned on the shipping (ups, pickup, and per item) and the paypal express checout.

  4. #4
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    Default Re: Customer With Problem

    and at check out this is what you get
    $5.99
    Sub-Total:

    $2.50
    Per Item (Best Way):

    $1.26
    + + + + + :

    $9.75
    Total:

  5. #5
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    Default Re: Customer With Problem

    Ok I see what it is...its making it a payment fee? What is that for?

  6. #6
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    Default Re: Customer With Problem

    Do you have sales taxes configured?

    In the Admin> Modules> Order Totals - What is turned on and what is their sort order?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  7. #7
    Join Date
    Jan 2004
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    Default Re: Customer With Problem

    Yes, it looks like a 15% tax, with "+++++" as a description for the tax.

    The PayPal module doesn't charge a payment fee.
    Do you perhaps have a Minimum Order Fee turned on ? (See Kim's suggestions for finding out)
    .

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  8. #8
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    Default Re: Customer With Problem

    OH you guys rock. TY I was trying to figure it out and it was driving me insane. TY so much it was a minimum order fee

 

 

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