Invoice not generated from order, paypal payment recieved

[dj_cel]

Hi All,

One of my clients just had what I believe to be a fluke, but I'm not quite sure. I have 1.3.7 running for him and a customer order came through, that is to say the paypal payment was received, though no order was generated in the shopping cart. Anyone have any ideas on why this may have happened? Thanks for your help!

Cheers,
Dave

[DrByte]

Yes. This is a common problem with the PayPal IPN module, since it's waiting for PayPal to talk to your server in order to release all the order details.

Here are some troubleshooting tips for ensuring the IPN communications can happen:
http://www.zen-cart.com/wiki/index.php/PayPal

Also, if you're using v1.3.7, you should also apply the latest PayPal patch here: (should read prior patch information including setup of PDT):
http://www.zen-cart.com/forum/showth...6&goto=newpost

You can use this to test some preliminary IPN communication:
http://www.zen-cart.com/forum/showthread.php?t=65680

You might need to turn on debug logging:
http://www.zen-cart.com/forum/showthread.php?t=61199

[dj_cel]

Hi DrByte, thanks again for your reply. As a matter of counter acting this, is there an easy way to see what was on the order? I can crawl into the db to resolve this, but I did this site as a favor more or less, so I can't provide that level of service to this client. Thanks!

Cheers,
Dave K

[DrByte]

You can try this:
http://www.zen-cart.com/index.php?ma...products_id=84

But if you don't fix the root cause, then you should remove Paypal as a payment option or you'll be doing it again and again needlessly.

[Stormshade]

I'm dealing with the same problem with a Authorize.net payment

I'm wondering is there a way to create an order under that customer account for future reference

[DrByte]

I'm dealing with the same problem with a Authorize.net payment

I'm wondering is there a way to create an order under that customer account for future reference

At the risk of hijacking this paypal-related thread to something else, the answer is: yes and no.

No, there's no built-in way of injecting an order blindly into a customer's history.

Yes - you could install the Master Password contribution, then log into the customer's account and place an order on their behalf. Note that they'll get an email copy of the order details. If you make it payable by check/money-order, then you can get around collecting payment.

[Stormshade]

Thank you and sorry for the unintended attempted hijack.

I was going off of the "Invoice not generated from order" part

[cbuckridge]

I just had the exact same thing happen to me!

Payment was recieved by paypal. We have NO information about the order. I looked to see what she had last looked at and got some of the information. But where is the order, will it happen again?

[DrByte]

I just had the exact same thing happen to me!

Payment was recieved by paypal. We have NO information about the order. I looked to see what she had last looked at and got some of the information. But where is the order, will it happen again?

http://www.zen-cart.com/forum/showpo...01&postcount=2

[cbuckridge]

We used the http://www.zen-cart.com/index.php?ma...products_id=84 to find the order information.

cart => Object id #22
contents => Array
1813 => Array
qty => 2
1825 => Array
qty => 3

Then we used myphpadmin, queried the zen database, for 1813 it brought us to the table that had the index number with the item number and description. We repeated the search for 1825 as well.

After I backup the site and the database I'll be applying http://www.zen-cart.com/forum/showth...6&goto=newpost