install problem - missing resource

[optimist]

I'm not sure whether the following is due to my web server provider or to FTP upload failure?

I have uploaded the Zen Cart installation files to the remote server and begun the installation process.
At the "Prerequisites" stage System inspection returns two warnings - "PHP API Mode = cgi-fcgi" and "PHP Output Buffering (gzip) = OFF". I assume these to be non critical. Otherwise autodetection appears satisfactory.
At the "System Setup" stage autodetected server settings appear correct but click on "Save System Settings" button loads following error screen


"Not Acceptable
An appropriate representation of the requested resource /zencart/zencart/zc-install/index.php could not be found on this server"

index.php exists but further installation is not possible.

The provider is Webfusion.co.uk on linux.

Any suggestions please?

[Ajeh]

"Not Acceptable
An appropriate representation of the requested resource /zencart/zencart/zc-install/index.php could not be found on this server"

The install is in:
/zc_install

not in:
/zc-install

[optimist]

Hi Ajeh
Thanks for replying. It's my typo in asking the question I fear. The error message refers to zc_install - just as you say. So I'm still wondering if one of the files got messed up in FTP to the remote server. I guess I'd better FTP the whole lot again?
optimist

[Ajeh]

Best to reload the files ... sounds like something did not load right the first time around ...

[Website Rob]

I would suggest the following:

- reupload the 'admin' dir. and wait till completed
- reupload the 'includes' dir. and wait till completed
- reupload the 'zc_install' dir. and when complete, attempt install

[optimist]

Hi guys
I tried uploading the whole lot again - with the same result.
Then I tried uploading just the specified directories - with the same result.
The message comes after clicking "Save System Settings" and is:
Not Acceptable

An appropriate representation of the requested resource /zencart/zc_install/index.php could not be found on this server.
webfusion.co.uk/httpd Server at www.ogallery.org Port 80
I am using Filezilla. The only error message I got on the last attempt was "file exists would you like to replace /publi.../class.installer_verion_manager.php 30687 bytes with mylocaldirectory/file 31351 bytes" to which I replied "ok".

[Website Rob]

Guess you fixed the problem?

http://www.ogallery.org/zencart/zc_install/index.php

Loads fine for me.

[optimist]

afraid not - still cannot get beyond screen 4 of installation process. How far did you get Rob?

[Chuckl]

Sounds like mod_security saving you from yourself. You could try putting this in the .htaccess file

<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>

or renaming .htaccess while you install. I also seem to remember that php-cgi implies suexec, which implies be careful over ownership of files and folders, and permissions therefore.

[Website Rob]

I had thought you were still stuck on the first page, didn't realize you had made it further.

Off-hand, I would say it is probably a security setting by your Hoster. Provide them with the details you did here and also ask them 2 questions.

1. Are they using mod_security
2. Do they have this rule or something similar: SecFilter "<script"

I think your best bet is to work the problem out with your Hoster as any changes / workarounds you try will probably fail and just cause more frustration.


Chuckl, FYI, a Client cannot disable or 'get around' mod_security Rules. Certain functions kick in before any files within the Hosting account are accessed. Also, if Clients were able to 'get around' mod_security Rules it would defeat the purpose of the Hoster trying to provide better Security for their Clients.

Yes, some Hosters put in funky or just plain stupid Rules, but like they say; "Their Server, their Rules".