I have been browsing this forum to find out how to cancel and refund a customer order which was paid using PayPal. I can see many people referring to details in the process but can't see exactly what buttons to press in the admin to make this happen in the first place.
I would have expected to be able to change the status in the ADMIN/CUSTOMERS/ORDERS but niether 'cancel' nor 'refund' seem to be available from the drop-down menu.
So, presently I bypass Zen-Cart when I want to do this, I just directly refund the client through the PayPal account. But I would like to be able to change the staus of the orders in Zen-Cart to keep its data correct ... but ...
Now the mystery seems to be that the clients to whom I have made refunds using PayPal seem to be listed as 'refunded' in the Zen-Cart; how did it know?
Confused...
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