blank password sent when click on forgotten password

[paulFromWales]

Just upgraded, everything looks OK so far but when i click on forgoten passowrd it sends me to a page where i enter email, then after tells me new one sent. Then the email sent says usual text but the space where new passowrd should be is blank???

any ideas

paul

[DrByte]

Sounds like one or more of the files involved in the pwd-generation process wasn't upgraded properly.

Check all of these, and make sure you haven't installed any mods that change these files:
/includes/modules/pages/password_forgotten/header_php.php
/includes/languages/english/YOURTEMPLATE/password_forgotten.php
/includes/functions/functions_general.php
/includes/functions/password_funcs.php
/includes/functions/functions_email.php

[paulFromWales]

Hi

I updated the files you mentioned just in case apart from this one:

/includes/languages/english/YOURTEMPLATE/password_forgotten.php

Because the folder YOURTEMPLATE or my templates name folder 'eden' is not there.

The file password_forgotten.php is there in this location:

/includes/languages/english/password_forgotten.php

Which i updated. i tried again but still no joy. It sends me no new password, this is what i get:

Your new password to 'Eden Spirit' is:

After you have logged in using the new password, you may change it by going to the 'My Account' area.

Any thoughts?

cheers

paul

[DrByte]

Admin->Configuration->Minimum Values->Password ... what's the setting there ?

[jacdesigner]

Greetings -

This has been occurring for one of my clients with an older version of Zen (1.27). I double checked the files and the setting in Admin is minimum 5 characters. Any suggestions to prevent these blank password emails? Could the user's email program be stripping it out?

Admin->Configuration->Minimum Values->Password ... what's the setting there ?

[traypup]

Admin->Configuration->Minimum Values->Password ... what's the setting there ?

I had the same issue and checking the setting for this fixed it! thank you Dr Byte!

Tracey