Percent vs. Fixed coupon discount

**catangirl** · 21 Sep 2007, 11:32 PM

Hi,
I posted in another section but got no responses. I am having trouble creating a discount code that is a percent off. I put 20% in the coupon amount and when you use the code it takes $20 off instead of the percentage off. Anyone have this problem or am I creating it wrong?

Thanks!

**Ajeh** · 22 Sep 2007, 06:57 AM

You should just have to enter 20% and that is what it is worth ... 20% off

Check and ensure that you have 20% and not some other value ...

**obelix** · 26 Sep 2007, 05:06 PM

I'm having this same problem. I think the issue is with free shipping: "This overrides the coupon_amount figure but respects the minimum order value." Why on earth can't you have free shipping and a percentage discount? As soon as free shipping is selected the percentage discount is overridden?

**Kim** · 26 Sep 2007, 06:06 PM

Why on earth can't you have free shipping and a percentage discount? As soon as free shipping is selected the percentage discount is overridden?

Sorry, but is just the way it is written at this time. You have your choice to either give a discount or free shipping with a coupon.

**angier** · 20 Oct 2007, 08:56 PM

I am having the same problem and I don't have free shipping. I enter in 15%, the coupon shows 15% and then when I click "confirm" it changes it to a dollar amount.

**dave4him** · 1 Apr 2008, 12:54 AM

I am not sure if I am in the right place. I first tryed to create a sale, but since my products are priced by attributes it wont work. Now I want to create a coupon which will give the customer a precent off of there total order. Do I just create the coupon and how can I make this so anyone ordering over the next couple of days can use this coupon.

**jandc** · 8 Jan 2009, 11:09 PM

Originally Posted by Ajeh

You should just have to enter 20% and that is what it is worth ... 20% off

Check and ensure that you have 20% and not some other value ...

hi, 'm having the same trouble. i've deleted the field numerous times and it keeps converting it back to a fixed amount. in this case 10 dollars instead of 10%.

it also doesn't seem to be removing the shipping charges. the coupon is suppose to be 10% off and free shipping.

thanks in advance!

edit: noticing that it's taking the % in the preview (showing 10% and free shipping) but then it's just converting it after hitting confirm

**Ajeh** · 9 Jan 2009, 03:11 PM

The problem is you are trying to do 10% off *and* Free Shipping ...

Discount Coupons offer 1 of 3 choices, not a combination:

1 Percentage Off

2 Amount Off

3 Free Shipping

If you uncheck the Free Shipping and use the 10% on the amount, does it work correctly now on the percentage?

**jandc** · 11 Jan 2009, 05:04 PM

i see. it does work as such. problem is that i have a coupon out for a new company/brand that requries free shipping and 10%. guess i can just put it in as a flat rate.