Download corrupt

[freya]

I am having problems with my downloads being corrupt sometimes. Some people don't have problems with downloading; others get corrupted downloads.

If you could test it for me and let me know if you get a corrupt file. I have two links to two free downloads. You'll have to create an account in order to download.

Wild Child link:

http://www.wildchildpublishing.com/s...roducts_id=191

Freya's Bower link:

http://www.freyasbower.com/store/ind...products_id=46

If you get a corrupt download, could you send me the file or let me know what is corrupt about it. Everything was running fine for a while and then suddenly it stopped working.

I have the downloads set for streaming at both sites.

I am also getting the problem of not shipping to your area error and I am the one trying to download the product. (shaking head)

Thanks!

Marci

[Ajeh]

What shipping modules do you have setup?

Are your Download products marked as:

Product is Virual: No, Shipping Address Required
Always Free Shipping: No, Normal Shipping Rules

[Ajeh]

Payments for Free Product with Free Shipping need to have the Zen Cart Free Charger freecharger installed in order to checkout ...

[freya]

Hi Linda,

These "free" products are strictly for testing and I personally didn't have any problem downloading them. The other products are not free, but are virtual. I do have them marked as no shipping address required. I realized the issue was that I had a paperback book in my shopping cart. However, I changed my address to two different, valid ones (one my mother's up north and the other a friend in TX) and still received the error. I have both UPS and USPS installed. I also have Zone Rates set up for shipping to Canada as the USPS won't ship to PO Boxes in Canada, and many other areas in Canada. Will this cause this type of problem?

I have considered setting up zone rates for the Western US and the Eastern US for USPS to see if I can get around this issue.

I have been querying customers who've had download problems to see what browser, OS and internet speed they have to see if there is any correlation between these and the download issue. There shouldn't be, but I am just trying to cover all of my bases. I am at the point where I would be willing to pay someone to fix this issue for me. I know Zen Cart works great for a number of people. I am trying to figure out how to make it work seamlessly for me. :)

Thanks,

Marci

[Ajeh]

I suggested loading the Zen Cart Free Charger so we could test the download as we cannot checkout to even try them ...

[freya]

It's installed.

Thanks!

[Ajeh]

The Payment Method for the Zen Cart Free Charger freecharger does not appear to work on your site ...

[freya]

Okay. What does this mean? How do I fix it? do I need a different web host?

[Ajeh]

All I am trying to do is get you to setup you Payment Modules correctly so that I can test a check out with the Free Product but without the Payment Module for Zen Cart Free Charger freecharger installed I cannot checkout with this Test free download to even see anything ...

[freya]

I appreciate that and it's been installed in the Wild Child site for quite some time now. I just installed it at Freya's Bower. I am also wondering if I use a different cart than Zen Cart (which I think is great), will I continue to have download problems? The downloads are corrupt for some people, even those on a cable modem, but not others. Some stall in the middle of download even with high speed connections. I just need to have it working properly. It irritates customers, not a good thing, and makes extra work for me, which I don't need either. I am just trying to figure out how to make this work.

Thanks!

Marci