Download corrupt

**DrByte** · 29 Sep 2007, 08:11 AM

Originally Posted by freya

I am not going to pay $89/month for a virtual private server when the file sizes are so small. We do not have enough product to warrant a private server.

I completely agree.
Downloading 1MB files shouldn't cause the need for a VPS.
However, a host who knows Zen Cart could be a much better place to spend your money, and not have to break the bank on a VPS.

**DrByte** · 29 Sep 2007, 08:12 AM

Originally Posted by freya

There is HTML inserted at the end. For some reason, some computers can open it fine where others can't. The original files do not have HTML in them. What would cause a file to have HTML inserted into it?

THIS IS VERY IMPORTANT
What specific HTML ?

**freya** · 29 Sep 2007, 08:15 AM

After telling them the size of the files, they are saying that this is only with large files or slow download speed and it is probably browser or application related. How do you fix that? I zip them. Shouldn't they be safe from browsers and applications. I can't control those?

Has anyone else had issues with this and why can people download files from websites with direct links with no problem yet they have a problem with this?

I hope to have hair on my head still after all of this.

Marci

**DrByte** · 29 Sep 2007, 08:15 AM

Originally Posted by freya

This still does not explain why sometimes files are not found.

Agreed. That seems strange.
Can you explain that situation in more detail?
Does this happen around the same time as files getting corrupted?
Does it happen near the time of other downloads?
Or is it randomly happening even if only 1 download is attached to an order and no other downloads have been happening?

Does the "file not found" refer to an error message? or the absence of a download link?
Does it happen after a timeout? ie: click the download link, and wait 30 seconds, and then it times out saying file not found?

Anything else you can describe about it?

**DrByte** · 29 Sep 2007, 08:20 AM

In your collecting of information from customers affected have you determined whether any/many of these are downloading via dialup connections?
A 1MB file on dialup can be a lengthy process, but shouldn't kill things.

If you have a lot of dialup users (or otherwise using slow connections), then you might be best advised to use Download-By-Redirect, and turn off Download-by-Streaming.
The streaming method uses PHP processes, and if your server has a short PHP max-execution-time, things will be cut short.

What is the max_execution_time setting in Admin->Tools->Server Info ?
What is your setting in Admin->Configuration->My Store->Admin Set max_execution_time for processes ?

**freya** · 29 Sep 2007, 08:23 AM

HTML of the file:

Code:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en">
<head>
<title>Your Download ... : Wild Child Publishing Store, A Quality eBook and Print Publisher</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<meta name="keywords" content="eBooks Books In Print fiction ebooks, fiction print books, wild child publishing store, print publisher, electronic book publisher Your Download ..." />
<meta name="description" content="Wild Child Publishing Store : Your Download ... - eBooks Books In Print fiction ebooks, fiction print books, wild child publishing store, print publisher, electronic book publisher" />
<meta http-equiv="imagetoolbar" content="no" />
<meta name="author" content="The Zen Cart&trade; Team and others" />
<meta name="generator" content="shopping cart program by Zen Cart&trade;, http://www.zen-cart.com eCommerce" />
<meta name="robots" content="noindex, nofollow" />

<base href="http://www.wildchildpublishing.com/store1/" />

<link rel="stylesheet" type="text/css" href="includes/templates/XXX/css/stylesheet_new.css" />
<link rel="stylesheet" type="text/css" href="includes/templates/XXX/css/stylesheet_original.css" />
<link rel="stylesheet" type="text/css" media="print" href="includes/templates/XXX/css/print_stylesheet.css" />
</head>

<body id="downloadBody">

<div id="mainWrapper">
    <table class="centershop" border="0" cellspacing="0" cellpadding="0">
      <tr><td>
        <table width="100&#37;" border="0" cellspacing="0" cellpadding="0" class="headerNavigation">
          <tr>
            <td align="left" valign="top" width="35%" class="headerNavigation">
              <a href="http://www.wildchildpublishing.com/store1/index.php?main_page=index">Home</a>&nbsp;|&nbsp;
              <a href="https://www.wildchildpublishing.com/store1/index.php?main_page=logoff">Log Out</a>&nbsp;|&nbsp;
              <a href="https://www.wildchildpublishing.com/store1/index.php?main_page=account">My Account</a>
            </td>
            <td align="center" width="30%" class="headerNavigation"></td>
            <td align="right" valign="top" width="35%" class="headerNavigation">
            </td>
          </tr>
        </table>
        <table border="0" width="100%" cellspacing="0" cellpadding="0" class="header">
          <tr><!-- All HEADER_ definitions in the columns below are defined in includes/languages/english.php //-->
            <td valign="middle" height="64px" width="192px">
<a href="http://www.wildchildpublishing.com/store1/index.php?main_page=/FILENAME_XXX/"><img src="includes/templates/XXX/images/logo.gif" alt="Powered by Zen Cart :: The Art of E-Commerce" title=" Powered by Zen Cart :: The Art of E-Commerce " width="760" height="140" /></a>            </td>
          </tr>
        </table>
<!--bof-optional categories tabs navigation display-->
<div id="navCatTabsWrapper">
<div id="navCatTabs">
<ul>
  <li><a class="category-top" href="http://www.wildchildpublishing.com/store1/index.php?main_page=index&amp;cPath=65">eBooks</a> </li>
  <li><a class="category-top" href="http://www.wildchildpublishing.com/store1/index.php?main_page=index&amp;cPath=67">Books In Print</a> </li>
</ul>
</div>
</div>
<!--eof-optional categories tabs navigation display-->

<!--bof-header ezpage links-->
<div id="navEZPagesTop">
  <a href="http://www.wildchildpublishing.com/store1/index.php?main_page=page&amp;id=9&amp;chapter=0">Privacy Notice</a>
</div>
<!--eof-header ezpage links-->

<table width="100%" border="0" cellspacing="0" cellpadding="0" id="contentMainWrapper">
  <tr>

 <td id="navColumnOne" class="columnLeft" style="width: 100px">
<div id="navColumnOneWrapper" style="width: 100px"></div></td>
    <td valign="top">
<!-- bof  breadcrumb -->
    <div id="navBreadCrumb">Home
</div>
<!-- eof breadcrumb -->


<br />
<b>Warning</b>:  main(includes/templates/template_default/templates/tpl_download_default.php) [<a href='function.main'>function.main</a>]: failed to open stream: No such file or directory in <b>/XXX/XXX/XXX/store1/includes/templates/XXX/common/tpl_main_page.php</b> on line <b>115</b><br />
<br />
<b>Warning</b>:  main(includes/templates/template_default/templates/tpl_download_default.php) [<a href='function.main'>function.main</a>]: failed to open stream: No such file or directory in <b>/XXX/XXX/XXX/store1/includes/templates/XXX/common/tpl_main_page.php</b> on line <b>115</b><br />
<br />
<b>Warning</b>:  main(includes/templates/template_default/templates/tpl_download_default.php) [<a href='function.main'>function.main</a>]: failed to open stream: No such file or directory in <b>/XXX/XXX/XXX/store1/includes/templates/XXX/common/tpl_main_page.php</b> on line <b>115</b><br />
<br />
<b>Fatal error</b>:  main() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/templates/tpl_download_default.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in <b>/XXX/XXX/XXX/store1/includes/templates/XXX/common/tpl_main_page.php</b> on line <b>115</b><br />

**freya** · 29 Sep 2007, 08:27 AM

Here is my server info:

Server Host: serv01.siteground12.com (67.15.245.3) Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.19.2-grsec-sg4 Database: MySQL 4.1.22-standard-log
Server Date: 09/29/2007 02:25:31 Database Date: 09/29/2007 02:25:31

Server Up Time: 02:25:31 up 35 days, 12:19, 1 user, load average: 4.62, 3.40, 4.44

The corruption happens even w/DSL & cable.

My execution time was set to 60, which could be the problem. I have increased it to 480. Eight minutes should be enough, right?

Marci

**DrByte** · 29 Sep 2007, 08:33 AM

And you're saying that all that HTML is being added to the end of the downloaded files?

**freya** · 29 Sep 2007, 08:36 AM

Mind boggling, isn't it?

I don't know about all downloaded files, but certainly this "corrupted" one. The one I downloaded, no. Let me zip and see, but I still don't think zipping the PDF should make the difference.

**freya** · 29 Sep 2007, 08:48 AM

How do I test downloads if I don't have any problems with them?

I'll see if my friend can do it who had the problem, but she is only one.

Thanks!

Marci

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