Page 1 of 3 123 LastLast
Results 1 to 10 of 27
  1. #1
    Join Date
    Jul 2004
    Posts
    85
    Plugin Contributions
    0

    Default Nochex Orders Not Showing up in Admin or Database

    Hi,

    We are using the most current Zen-Cart build and nochex module.

    Last week Nochex orders stopped showing up in Admin or in the database.

    Customers complete the purchase and we get a confirmation email from nochex and the money is taken from accounts etc.

    But we nor the customer receives an email from the store nor does it show up in admin, which means we have to email customers to find out what they have ordered.

    Sorry if this is posted in the wrong place.

    Does anyone have any ideas? We have disabled that module in the admin but are keen to reactivate it as its a popular payment option for us in the UK.

    We are also willing to pay someone to fix this for us.

    Regards

    Adam

  2. #2
    Join Date
    Jul 2004
    Posts
    85
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    Anyone with idea's?

  3. #3
    Join Date
    Apr 2007
    Posts
    4
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    How long has this been happening? Just got an email from a web customer of mine with the same problem. Started within the last couple of days as far as I can see...

    Lloyd

  4. #4
    Join Date
    Jul 2004
    Posts
    85
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    Hi,

    It started last week. We had no change to the server and i contacted my nochex merchant manager and they have had no changes their end either.

    Regards

    Adam

  5. #5
    Join Date
    Apr 2007
    Posts
    4
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    Had a bit of a play myself last night. It seems that orders don't show up in the database until payment is confirmed (in this case from PayPal or NOCHEX, they don't accept cash/cheque). I confirmed this using PayPal and NOCHEX, both went through fine and the order appeared.

    Obviously the orders are stored somewhere in the system until they have been paid, so where is this? And is there a mod to show unpaid orders so we can update their status should they not appear?

    Also as I hinted at above NOCHEX seems to be fine for my customer once agains so hopefully the situation is sorted for you too. Would still be interested in a solution/explaination though.

    Cheers, Lloyd.

  6. #6
    Join Date
    Jul 2004
    Posts
    85
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    No,

    Unfortunatley that didnt help.

  7. #7
    Join Date
    Aug 2007
    Posts
    114
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    I have this exact problem too.

    If it helps in any way I took my first order with nochex last wed, and it worked perfectly, the item showed up in my admin.

    Now since then I have made 2 more sales that like you guys say I get the email from nochex, and the customer and order shows up in admin, but the item desciption does not???I havent changed anything.

    Can anyone help!

  8. #8
    Join Date
    Jul 2004
    Posts
    85
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    Quote Originally Posted by phil99 View Post
    I have this exact problem too.

    If it helps in any way I took my first order with nochex last wed, and it worked perfectly, the item showed up in my admin.

    Now since then I have made 2 more sales that like you guys say I get the email from nochex, and the customer and order shows up in admin, but the item desciption does not???I havent changed anything.

    Can anyone help!
    Hi,

    Simple soloution for us was to discontinue the use of nochex. We have now closed our merchant account down as our Nochex account manager was little help.

    Regards

    Adam

  9. #9
    Join Date
    Oct 2007
    Posts
    20
    Plugin Contributions
    0

    Idea or Suggestion Re: Nochex Orders Not Showing up in Admin or Database

    I had these symptoms and realised I had a .htaccess file blocking everyone (other than the developers) from the website. So obviously nochex would have been blocked too. Working now.

  10. #10
    Join Date
    Jul 2004
    Posts
    85
    Plugin Contributions
    0

    Default Re: Nochex Orders Not Showing up in Admin or Database

    I am afraid Nochex has had its day.

    Did anyone notice they closed the helpful forum there too?

    Regards

    Adam

 

 
Page 1 of 3 123 LastLast

Similar Threads

  1. Upgraded to v1.3.9 but nochex not showing in admin
    By goalbyme in forum Addon Payment Modules
    Replies: 1
    Last Post: 3 Sep 2010, 02:28 PM
  2. nochex orders not showing in admin
    By qwerty94 in forum Built-in Shipping and Payment Modules
    Replies: 84
    Last Post: 15 Jun 2010, 04:12 PM
  3. NoChex Orders not showing up
    By ci-rory in forum Addon Payment Modules
    Replies: 0
    Last Post: 25 May 2010, 05:00 PM
  4. NoChex Orders not showing?
    By Udg2010 in forum Addon Payment Modules
    Replies: 3
    Last Post: 17 May 2010, 12:39 AM
  5. nochex orders are not coming showing up
    By jonni in forum Addon Payment Modules
    Replies: 1
    Last Post: 26 Jan 2010, 11:28 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR