Missing Credit Card & Email

[helpme]

I am currently using the basic CC module and have received several 10 or more payments using this and everything has gone through fine....I would receive the email and it contained the middle of the cc numbers.
Until last night!!! I received 2 orders and one went through fine and the other one also paid with cc and I never received the email for either the new order (it does show up in admin as a new order) and I also never received the email with the middle credit card numbers.
I have looked in my db but can not find anything with the middle numbers in there. I read that they are not ever stored in the db.....

1. What is wrong, why did I not receive any email for 1 order?

2. Is there any way I can get the rest of the cc without calling the customer? Please say yes....I really hate to ask for cc info over the phone!

Here is my cc module info:
Credit Card Test Info:

CC#: 4111111111111111
Expiration: Any

Enable Credit Card Module
True

Collect & store the CVV number
True

Split Credit Card Email Address
customerservice@mommyandbabyessentials.com

Payment Zone
--none--

Set Order Status
Processing [2]

Sort order of display.
5


Credit Card Info:
Credit Card Enable Status - VISA 1
Credit Card Enable Status - MasterCard 1
Credit Card Enable Status - AmericanExpress 1
Credit Card Enable Status - Diners Club 1
Credit Card Enable Status - Discover Card 1
Credit Card Enable Status - JCB 0
Credit Card Enable Status - AUSTRALIAN BANKCARD 0
Credit Card Enable Status - SOLO 0
Credit Card Enable Status - Switch 0
Credit Card Enable Status - Maestro 0
Credit Card Enabled - Show on Payment 2




Thanks for your help!

[helpme]

I wanted to add that I am also getting duplicate orders. Sometimes I receive 2 duplicates and sometimes 3 duplicates. Other orders taken using cc module have worked fine with the exception of getting duplicates. Also they are not duplicating when paypal is used.

[Ajeh]

Do you have unique Sort Orders on all installed Payment Modules?

Are all Payment modules not in use Removed vs set to disabled?

[helpme]

Correct, I do not have any duplicate sort orders, however my sort orders do have number missing.....example: I have a sort order at 3, 4, 5, 6

And yes all modules not in use are removed (light is red).

However this may be a whole different problem, but I have the check/money order module installed and it does not show up as a payment option on my checkout pages.

Thanks!

[helpme]

Is there any way of getting the middle numbers of the credit card without contacting the customer?

[helpme]

I just was looking at my user tracking for the customer's order that didn't come through. Interesting it looks like she never pushed the confirm order page, however in my admin her order was created. Any idea on what might have happened?

Here is my user tracking for her:
20:06:16: Your Shopping Cart Contents
20:06:05:
20:04:45: Step 3 of 3 - Order Confirmation
20:03:02: Step 3 of 3 - Order Confirmation
20:01:11: Step 2 of 3 - Payment Information
20:00:49: Step 1 of 3 - Delivery Information
20:00:05: My Account Information
19:57:32: Returning Customer? Enter your information for faster checkout.
19:56:45: Your Shopping Cart Contents
19:55:45: Your Shopping Cart Contents
19:55:25: My First Scrubs
19:55:00: My First Scrubs
19:54:50: Advanced Search
19:54:39: Baby Clothes -
19:54:25: Your Shopping Cart Contents
19:54:07: Your Shopping Cart Contents
19:53:44: Your Shopping Cart Contents
19:53:05: Halloween Costumes - My First Scrubs
19:51:19: Halloween Costumes - My First Scrubs
19:51:04: Halloween Costumes -

[DrByte]

Is there any way of getting the middle numbers of the credit card without contacting the customer?

If the email was never delivered, then yes, you'll have to contact the customer for that information.
It would also be a good time to ask them whether they encountered any problems during the checkout process. Explain that the order was registered but part of the information is incomplete and that you'd like to verify the details. Explain that for security reasons you can't see the entire CC number. Since you have the rest of the information about the order, they should be reasonably comfortable giving you the rest of the information.
If they *did* have troubles during checkout, you'll be able to find that out as well.
It's a great time to find out more about their shopping experience, and also perhaps offer them a discount coupon for their next purchase ... be sure to create that coupon before calling, etc.

[helpme]

Thanks Linda and Dr Byte for your help....I will be very interested to find out what if anything went wrong on her end of the transaction.