No Payment and Wrong Payment Method Error

[olistead]

I've been tearing my hair out over this. I have a Zen Cart set up (www.kktoysuk.co.uk) which has two payment methods: cheque/money order and paypal express.

When I put through a Paypal Express payment and sign into my site, it all goes through okay. When I try it without a site account (either with a Paypal one or just straight credit card), it places the order but declares it as a cheque/money order and doesn't charge Paypal at all!

I simply don't know how to fix this, so any help would be appreciate. I shall post some log files shortly.

Many thanks.

[olistead]

I know that double posting is dreadful, but here are the log files.

[DrByte]

I know that double posting is dreadful, but here are the log files.

Repeat-posting of the same thing in multiple places is dreadful.
Replying to your own post with additional information, as you've done, is admirable and encouraged.

[DrByte]

When I try it without a site account (either with a Paypal one or just straight credit card), it places the order but declares it as a cheque/money order and doesn't charge Paypal at all!

I'm not sure I understand you fully.

[olistead]

Sorry to be unclear. We want to use Paypal Express in such a way that the client can choose whether or not they want to bother signing up to our site. Unfortunately, in my tests so far, Paypal Express only works properly once an account for my site exists.

For example: if a customer makes a purchase without signing up to my site, that purchase doesn't work. Any purchase after that (which as after an account has been created for them automatically) does work, as does any purchase made if they register on my site as normal.

This is the case whether or not the customer chooses to pay with their Paypal account or just through a direct credit card payment.

Is that clearer?

[DrByte]

Yes, that's clearer.

The problem is I've never seen that happen.

What's different on your site from a fresh install of v1.3.7.1 ?
- addons/contributions
- customizations made
- template being used
etc

[olistead]

The only addon is the Paypal Express module. There are some custom template files, but these are only really the header, the footer and CSS. What is likely to affect it?

[DrByte]

The express checkout module itself does the account-creation when the customer returns from PayPal. I don't recall any bugfixes even being needed for that part of the code; however, if you haven't already got v1.3.7.1 installed or if you're using v1.3.7 without the latest patch, you can add it from here:
http://www.zen-cart.com/forum/showthread.php?t=56216