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  1. #1
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    Default paypal express checkout error

    I'm testing paypal express checkout, but got the following error messgae

    We are sorry for the inconvenience. The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002 Security error - Security header is not valid

    I don't know what does this mean?
    Can someone help me? Thanks in advance~

  2. #2
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    Default Re: paypal express checkout error

    It means you've entered invalid information for the API signature, API password, API certificate fields.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: paypal express checkout error

    thanks for the reply. but, i actually did enter the API information which is retrieved from my PAYPAL Account, and checked twice.
    what else probably went wrong?

  4. #4
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    Default Re: paypal express checkout error

    Is your Zen Cart setting for the PayPal module set to "live" or to "sandbox" ?

    The "10002 Security error - Security header is not valid" message means your security credentials are invalid. Make sure your copy/paste from PayPal's site didn't include extra unwanted characters.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: paypal express checkout error

    DrByte, I set the paypal module to sandbox. and I'm sure I copy the exactly same info as paypal give out.

  6. #6
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    Default Re: paypal express checkout error

    If you set the module to Sandbox, did you get API credentials from the PayPal sandbox account?

    Or are you trying to use "Live" account credentials and the Live server?

    If you have Live settings, you must use the Live server.
    If you want to use the Sandbox, you must create sandbox accounts and get API credentials from the PayPal sandbox accounts.

    Mixing them up will give you the error message you reported.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: paypal express checkout error

    i think that's the reason...
    will go and have a check now
    Thanks a lot

  8. #8
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    red flag Re: paypal express checkout error

    I get the same error.... how do I go about getting the original settings for the live version of Paypal Express? I have been looking at the paypal pages and have not found where to get the API username and API password etc... Can someone point me in a direction or give me a hand? I did it once but can't seem to find the info on the Paypal site again.

    Thank you so much!
    Site is down until I can get this fixed (it's a new site).

  9. #9
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    Default Re: paypal express checkout error

    On the outside chance that someone else is as dense (and blind) as me, the information can be found in the "profile" section on the main log-in page.

 

 

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