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  1. #1
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    Default Website Crashes After Login or Checkout

    I don;t know what's going on but ZC crashes my website after logging in, checking out, or viewing order history from an email sent by the website. ZC even crashes non ZC parts of my website.

    Anyone know what this could be.

  2. #2
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    Default Re: Website Crashes After Login or Checkout

    Could you use more vague terms when you say:
    ZC crashes my website
    Could you post the error(s) you receive or give more details on just what is crashing?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  3. #3
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    Default Re: Website Crashes After Login or Checkout

    Did you just say in another post that the crashing could be your hosting?

    http://www.zen-cart.com/forum/showth...897#post456897
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
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    Default Re: Website Crashes After Login or Checkout

    Well I thought that my hosting was crashing my website but I remembered that I this only happens when I either log into Zen Cart, try to check out, or try to create an account or view a receipt if I was able to check out.

    I am running several other database driven applications on my hosting account and even a different e-commerce application and this has never happened before. It only happens when i do the above mentioned in zen cart. So it must be zencart.

    This is the error that I get in IE during the processing of this page: https://www.dataremote.com/store/ind...t_confirmation

    Internet Explorer cannot display the webpage

    Most likely causes:
    You are not connected to the Internet.
    The website is encountering problems.
    There might be a typing error in the address.

    This even shuts down non zen cart parts of my website.

    Sorry about being vague, but I am new to this stuff.

  5. #5
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    Default Re: Website Crashes After Login or Checkout

    Quote Originally Posted by baddjuju View Post
    This even shuts down non zen cart parts of my website.
    How so? Do you mean that other parts of your site get the *same* error message?
    If it's the same message, then how is it a Zen Cart issue?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: Website Crashes After Login or Checkout

    By the way, whoever designed your site has hard-coded non-SSL references into your template and thus causes SSL warning errors to be generated on pages that should be secured.

    example:
    HTML Code:
       <td colspan="23"><img name="header_r5_c1" src="http://www.dataremote.com/store/includes/templates/customDRI/images/navigation/header_r5_c1.jpg" width="820" height="184" border="0" alt="Cellular Modems, moving data over wireless."></td>
    They've also conveniently replaced "Zen Cart" with "GlobalWebFX.com" as software author. How generous of them.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: Website Crashes After Login or Checkout

    I made an order ...

    Based on the Shipping Errors on USPS I would say that you have old code ...

    The current version is Zen Cart v1.3.7.1 which includes all of the updated patches and security fixes ...
    http://www.zen-cart.com/forum/showthread.php?t=69769
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.1]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  8. #8
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    Default Re: Website Crashes After Login or Checkout

    I don't know why, that's why I am asking for help from users that are more experienced than me in Zen Cart. All I know is that this only happens when I try to log in, checkout, or view a receipt if checkout is sucessfull.

    This happens to every part of my website, the homepage, newspublisher, FAQ, contact page, and static pages get the same thing, ex. the page can not be displayed. website is experiencing some problems etc.

    This website has been around for quite a while. I first built in in 2003, added database apps in 2005, with no problems. As I said these issues have come up within the past few days after testing CC processing.

    If there is anything that I can do to show show this please let me know. I'm just a newbie so go easy on me.

    the website URL is http://www.dataremote.com and the store URL is http://www.dataremote.com/store

  9. #9
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    Default Re: Website Crashes After Login or Checkout

    Thanks byte but that was me that designed the website and I designed the graphics and template, I will remove my credit so that no one gets their feelings hurt. If you look at the rest of the site it's non zen cart, so should I remove my credit from those too? LOL

    P.S. thanks for the tip on the hardcoded URLS. I will change that.

  10. #10
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    Default Re: Website Crashes After Login or Checkout

    Quote Originally Posted by baddjuju View Post
    Internet Explorer cannot display the webpage

    Most likely causes:
    You are not connected to the Internet.
    The website is encountering problems.
    There might be a typing error in the address.
    This really does sound like a connectivity problem. Perhaps your actual internet connection is behaving oddly?

    Have you had customers report the same problem from other geographic locations?
    Do other websites also stop working when you're getting these errors from your site?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 
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