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  1. #11
    Join Date
    Nov 2007
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    Default Re: Website Crashes After Login or Checkout

    Quote Originally Posted by DrByte View Post
    This really does sound like a connectivity problem. Perhaps your actual internet connection is behaving oddly?

    Have you had customers report the same problem from other geographic locations?
    Do other websites also stop working when you're getting these errors from your site?
    I am able to view other websites in IE and firefox as this problem occurs. I am also able to view other websites that are hosted with the same company as this problem occurs. The website goes down for a few minutes then is accesible.

    The store is not live or is not linked from the rest of the site so I don't know if other users are experiencing this problem.

    I'll ask a friend to replicate this problem for me and see if they get the same error.

  2. #12
    Join Date
    Jan 2004
    Posts
    66,373
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Website Crashes After Login or Checkout

    Well if doing a checkout is overloading your server, then you'll need to talk to your hosting company about what's happening on the server.

    Perhaps they'll have some logs on the server which will explain why the server suddenly stops responding to you specifically.
    .

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  3. #13
    Join Date
    Nov 2007
    Posts
    28
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    Default Re: Website Crashes After Login or Checkout

    Thanks Ajeh, I will make the upgrade.

  4. #14
    Join Date
    Nov 2007
    Posts
    28
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    Default Re: Website Crashes After Login or Checkout

    Thanks, I'll do that.

    BTW I really appreciate your help.

 

 
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