Missing Order in Paypal

**robert_harper_2000** · 23 Nov 2007, 07:37 PM

I have read a fair bit through other posts on this subject but I'm confused. My customer has placed an order and it is in my processing part of Zencart. I logged into Paypal but it isn't in there.

???
What should be my first step?\
Cheers

**wolfsz** · 25 Nov 2007, 10:50 PM

Hi there
If there is no record of payment in your PayPal account then your customer hasn't paid! If the order is in ZC then check the actual payment method chosen, my guess is that it's not PayPal.

**robert_harper_2000** · 26 Nov 2007, 10:24 PM

Payment Method: Credit Card

I set it up with Paypal, strange thing is that he didn't reply to my e-mail? So I haven't sent the products.

What can I do?

**DrByte** · 26 Nov 2007, 11:16 PM

Which PayPal module do you have enabled?

**robert_harper_2000** · 27 Nov 2007, 10:37 AM

PayPal IPN (Basic PayPal service)

plus the checkout. Is this making sense??

**quentinjs** · 27 Nov 2007, 05:54 PM

We have a different problem here. We get notification that an order was placed, and paid for by paypal, but there is no order in ZenCart, or should I say we have an order that has no items in it. It has a shipping and a total but no items associated with it.

Any ideas on this?