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  1. #1
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    red flag Sorry, we are not accepting payments from your region at this time.

    I'm using Pro and I get that message when I get to Step2 of checkout:
    <i>Sorry, we are not accepting payments from your region at this time.</i>

    Under Payment Modules, PayPal Pro and Express are green and "processing".

    Zone definition, class, and rate are set up for California.

    The site: http://www.equinartsinstitute.com/cart/

    Where is my problem? :)

  2. #2
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    Do you have the payment zone for PayPal Pro and Express set to None, or to California?

    Firstly, ensure the zone is set to None. Test again to see if it your billing address which is affecting the checkout, or the module. If the PayPal module then appears, then it may be that you have the zone setup incorrectly, or your billing address is not included within the zone.

    Good luck,

    Absolute

  3. #3
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    That was dumb on my part. ;)

    Now I get the following message when I enter my credit card info:
    We were not able to process your order. Please select an alternate payment method, or contact the store owner for assistance. (26 )

    Any ideas?

    #Edit#
    The info used to create my customer account matches my credit card info.
    Last edited by asterix; 2 Jan 2008 at 08:13 PM.

  4. #4
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    You may find the following thread useful: http://www.zen-cart.com/forum/showthread.php?t=83600

    Absolute

  5. #5
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    Do I have to upgrade to 1.3.8a?

    Currently, I only have the 3 API fields and "order status" is set to "Processing 2" on both.

    Please advise. ;)

  6. #6
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    Which version of Zen do you have installed currenctly?

    THis thread http://www.zen-cart.com/forum/showthread.php?t=81696 explains the updates in 1.,3.8a, which only affect a couple of files, so should be fairly easy to upgrade, if you have 1.3.8.

    Absolute

  7. #7
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    I have 1.3.8. I'll try upgrading tomorrow...

  8. #8
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    I got "a" but the upgrade file does not say which files can be overwritten like you said. If it's only a fw files, that'll be easier than uploading all the files. Where can I find a list of the files to change?

  9. #9
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    Quote Originally Posted by asterix View Post
    I got "a" but the upgrade file does not say which files ... Where can I find a list of the files to change?
    Not entirely correct.

    If you look in the /docs/ folder of *every* release of Zen Cart, you'll see an index.html file which will let you navigate the various documentation files, which include lists of changed files, new features, etc.

    Additionally, the list of changed files was included in the v1.3.8a announcement on the forum: http://www.zen-cart.com/forum/showth...780#post473780
    .

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  10. #10
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    Default Re: Sorry, we are not accepting payments from your region at this time.

    Many thanks. :)

    I hope this will take care of it.

 

 
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