Website Pro Error: Invalid Configuration

**katrobb** · 26 Jan 2008, 11:28 PM

I have recently upgraded to 1.3.8a, so I can take advantage of the PayPal Website Pro credit card payments system. I have been using PayPay Express and Credit Card Payments off line with PayPal's Virtual Terminal through a Website Payments Pro account.

After the upgrade and installation of the PayPal Website Payments Pro (I re-installed Express too), I received this message on my test purchase.

10501 Invalid Configuration - This transaction cannot be processed due to an invalid merchant configuration.

Since I have been using PayPal Express and Virtual Terminal successfully, I do not understand why I am receiving this message. I have reviewed my PayPal set-up and it seem OK.

Could someone please help me?

Thank you,
Katrina

**Kim** · 27 Jan 2008, 12:51 AM

Make sure your PayPal account is setup to accept online Web Pro payments and not just use the Virtual Terminal.

**katrobb** · 27 Jan 2008, 08:30 PM

Originally Posted by Kim

Make sure your PayPal account is setup to accept online Web Pro payments and not just use the Virtual Terminal.

I am not sure what you mean. I am paying for Web Pro which includes the Virtual Terminal. Is there something in PayPal that I need to say "Yes - I want to accept Web Pro Payments"?

In PayPal/Profile/API Access, there is an option for Grants API Permission for 3rd party access. Do I need to set that up? If yes, what would be the API account username?

**DrByte** · 28 Jan 2008, 07:31 AM

Originally Posted by katrobb

I am not sure what you mean. I am paying for Web Pro which includes the Virtual Terminal. Is there something in PayPal that I need to say "Yes - I want to accept Web Pro Payments"?

You need to talk to your PayPal sales rep and confirm whether or not you have been vetted for Website Payments Pro, in addition to the VT service you've been using.

Originally Posted by katrobb

In PayPal/Profile/API Access, there is an option for Grants API Permission for 3rd party access. Do I need to set that up? If yes, what would be the API account username?

No.

**katrobb** · 31 Jan 2008, 06:44 PM

Thank you for your help. I emailed PayPal and yes, there was some technical issue with our account. They fix it and now the new ZenCart Web Pro payment feature is work well.

Thanks,
Katrina

**tanik** · 9 Mar 2008, 01:24 AM

To use the paypal payment pro feature in the new zencart we need to have paypal payment pro from paypal? or will it work if i just have a regular business account?

**DrByte** · 9 Mar 2008, 02:52 AM

Originally Posted by tanik

To use the paypal payment pro feature in the new zencart we need to have paypal payment pro from paypal? or will it work if i just have a regular business account?

You have to subscribe to the Website Payments Pro service from PayPal if you want to use it on your website.
Otherwise you can use Express Checkout or Website Payments Standard with your regular business account.