Linkpoint Error -- SGS-020003: Invalid XML

[Rasyr]

cool! thanks! I am not a programmer, so anything I do is likely to be ugly looking at best.. hehe

[DrByte]

This fix is rolled into an updated module:
http://www.zen-cart.com/forum/showth...490#post563490

[Rasyr]

I found another reason for receiving this error (and have gotten it several times because of this other reason).

If the purchaser name or address includes any invalid characters, it will throw this error.

The one that keeps throwing it for us is the degree symbol in the address. It is used in some countries in much the same way that the # is used for us. In the cases where this has happened, we have emailed the customer and told them to remove the symbol from their address, and when they have, the order has gone through correctly.

Not sure if there is a programatic way to correct this, but I thought that I should at least let you know about it.

[DrByte]

Thanks for the update

[Jeff_Mash]

Any idea why this error would pop up with the Optional Shipping Insurance module? That module works fine with PayPal, but when you try to use a credit card, it declines. Here is the debug email from LinkPoint:

Aug-29-2008 04:49:05
=================================

Response Code: 

Sending to Gateway: 
result = LIVE
oid = 15619-NlXBm0
ip = 69.225.39.198
ponumber = 
subtotal = 2.72
tax = 0.07
shipping = 1.34
chargetotal = 4.13
cardnumber = ******
cardexpmonth = 03
cardexpyear = 11
cvmindicator = provided
cvmvalue = ******
userid = 3
customerid = 3
name = Joe Smith
company = 
address1 = 4 Lado de Loma Dr
address2 = 
city = Vista
state = California
country = US
phone = 209-251-9222
email = testing@test.com
addrnum = 4 Lado de Loma Dr
zip = 92011
sname = Test Test
saddress1 = 4 Lado de Loma Dr
saddress2 = 
scity = Vista
sstate = California
szip = 92011
scountry = US
comments = Website Order
items = Array
(
    [1] => Array
        (
            [id] => 1881
            [description] => Plastic Wallet for Cards
            [quantity] => 1
            [price] => 0.97
        )

    [2] => Array
        (
            [id] => Surcharge
            [description] => Shipping Insurance (Protect Your Package):
            [quantity] => 1
            [price] => 1.75
        )

)

ordertype = PREAUTH
host = secure.linkpt.net
port = 1129
keyfile = /home/censored/public_html/store/includes/modules/payment/linkpoint_api/1018371.pem
configfile = 1018371
transactionorigin = ECI
terminaltype = UNSPECIFIED


Result: 
(
    [r_csp] => 
    [r_time] => 
    [r_ref] => 
    [r_error] => SGS-020003: Invalid XML
    [r_ordernum] => 
    [r_message] => 
    [r_code] => 
    [r_tdate] => 
    [r_score] => 
    [r_authresponse] => 
    [r_approved] => 
    [r_avs] => 
)

And yes, we do have the latest LinkpointAPI file which DrByte released earlier this year. I am at a loss on this one. Wondering if it has something to do with the line item:

[2] => Array
        (
            [id] => Surcharge
            [description] => Shipping Insurance (Protect Your Package):
            [quantity] => 1
            [price] => 1.75
        )

Any ideas?

[Jeff_Mash]

Actually, I just found my answer! In the language file, I had edited the display and added some hidden HTML to make the text red in color. That apparently was the issue. When I removed it, everything worked fine.

[Kim]

Thanks for the follow up on how you fixed the problem.

[hmbuhler]

I'm having the SGS 20003 error on one gift box. It seems to depend upon the contents of the box (which coffee is chosen) but these same lists work for other parts of the cart. How can I find the offending issue?

Here's one that works:
result=LIVE; oid=506-dKMA9q; ip=209.142.145.124; ponumber=; subtotal=48; tax=0; shipping=7.50; chargetotal=55.5; cardnumber=3723XXXXXXX2003; cardexpmonth=05; cardexpyear=09; cvmindicator=provided; cvmvalue=4002; userid=1; customerid=1; name=michael buhler; company=; address1=7688 w harbor hwy; address2=; city=glen arbor; state=Michigan; country=US; phone=2313343365; email=mike@coffeeguys.com; addrnum=7688 w harbor hwy; zip=49636; sname=michael buhler; saddress1=7688 w harbor hwy; saddress2=; scity=glen arbor; sstate=Michigan; szip=49636; scountry=US; comments=Website Order; items=Array ( [1] => Array ( [id] => 102:02faf4d6e345572b9c7733b842197365 [description] => The Holiday 3 x 3 $48.00 [quantity] => 1 [price] => 48.00 [options0] => Array ( [name] => Grind [value] => Whole Bean ) [options1] => Array ( [name] => 1st Choice [value] => Bakery Blend ) [options2] => Array ( [name] => 2nd Choice [value] => Blend Six ) [options3] => Array ( [name] => 3rd Choice [value] => Cafe Glen Arbor ) ) ) ; ordertype=SALE;

Here's one that declines (SGS-20003):
result=LIVE; oid=506-uOCT9i; ip=209.142.145.124; ponumber=; subtotal=49.5; tax=0; shipping=7.50; chargetotal=57; cardnumber=3723XXXXXXX2003; cardexpmonth=05; cardexpyear=09; cvmindicator=provided; cvmvalue=4002; userid=1; customerid=1; name=michael buhler; company=; address1=7688 w harbor hwy; address2=; city=glen arbor; state=Michigan; country=US; phone=2313343365; email=mike@coffeeguys.com; addrnum=7688 w harbor hwy; zip=49636; sname=michael buhler; saddress1=7688 w harbor hwy; saddress2=; scity=glen arbor; sstate=Michigan; szip=49636; scountry=US; comments=Website Order; items=Array ( [1] => Array ( [id] => 102:f84a86182048c6eb502be18c709ec638 [description] => The Holiday 3 x 3 $48.00 [quantity] => 1 [price] => 49.50 [options0] => Array ( [name] => Grind [value] => Whole Bean ) [options1] => Array ( [name] => 1st Choice [value] => Chocolate Raspberry ) [options2] => Array ( [name] => 2nd Choice [value] => Caramel & Pralines ) [options3] => Array ( [name] => 3rd Choice [value] => Manitou Blueberry ) ) ) ; ordertype=SALE;

Can anyone see what the problem is?

Thanks,
Mike

[DrByte]

It's the & in your attribute description.
A beta patch was posted elsewhere to deal with that. But the fastest way is to remove the & from your attribute names and values.


http://www.zen-cart.com/forum/showth...031#post630031

[hmbuhler]

Ah-ha! Thank you!!

Mike