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  1. #1
    Join Date
    Jul 2005
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    bug Shipping Not Showing Up for New Customers

    Hello,


    Recently I have been getting calls from customers saying that they cannot choose a shipping method other than Local Pickup. I have had my site up and running for a while now without any major problems. All of the rates and locations and correct.

    I tried to replicate the error my customers where getting by logging into an existing account that I created for testing purposes. There was no problem on my end. It was not until I made a new account that I realized that New customers cannot choose any shipping methods besides Local Pickup.


    Below is a test account that can be used to see the problem.

    site:http://tinyurl.com/32fkbo
    email: [email protected]
    password: testuser


    If anyone could help me out with this I would really appreciate it.


    My Zen Cart Info is Below
    Zen Cart 1.3.7.1
    Database Patch Level: 1.3.7.1
    Last edited by xtreme; 5 Feb 2008 at 07:50 PM. Reason: more info

  2. #2
    Join Date
    Oct 2006
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    Default Re: Shipping Not Showing Up for New Customers

    Something is probably wrong with the way you set up your shipping module. Check if you set the zone, price correctly.
    I no longer provide installation support on forum for all my modules. However, if there are real bugs with the modules please feel free to contact me

  3. #3
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    Default Re: Shipping Not Showing Up for New Customers

    Thanks for your response

    The module is set up fine. It has been working without problems I just checked everything and it all looks good. But NONE of the shipping methods work except for local pickup. When I login to the account that I made a few months ago I can see all the shipping methods. The problem is only for new customers, and as I said before I haven't touched the shipping settings.

  4. #4
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    Default Re: Shipping Not Showing Up for New Customers

    Have you made any change recently (like upgrading to a new version)
    Any new mod? Which?

    Also, try to remove and the re-install the shipping module.
    I no longer provide installation support on forum for all my modules. However, if there are real bugs with the modules please feel free to contact me

  5. #5
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    Default Re: Shipping Not Showing Up for New Customers

    I uninstalled and reinstalled all of the shipping modules. I am still having this issue. The latest addon I installed was an upgraded USPS shipping module. It was installed over a month ago and was working fine. Even if that was the issue I don't see how it would affect my table, flat, and ups shipping modules.

  6. #6
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    Default Re: Shipping Not Showing Up for New Customers

    I have just tested again, yeah I can only see 1 shipping option.

    So only new customers encounter this type of problem then?
    Which shipping modules you are using? (or only USPS now?)
    I no longer provide installation support on forum for all my modules. However, if there are real bugs with the modules please feel free to contact me

  7. #7
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    Default Re: Shipping Not Showing Up for New Customers

    I have Flat Rate, USPS, UPS, and Local Pickup.

  8. #8
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    Default Re: Shipping Not Showing Up for New Customers

    Can be something with the product weight and such.
    For example, add this item into the cart and u will see all shipping options:
    Code:
    http://xtremesurfandsport.com/shop/index.php?main_page=product_info&products_id=71
    I no longer provide installation support on forum for all my modules. However, if there are real bugs with the modules please feel free to contact me

  9. #9
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    Default Re: Shipping Not Showing Up for New Customers

    WOW I'm an idiot. Okay I see what I did. I originally had all of my items as free shipping. I changed the shipping policy when I put all my items on sale. Half of the products had free shipping selected the other half had it switched off.

    THANK YOU

 

 

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