Help! Stuck in step 1 of 3

[andikress]

I am stuck in a checkout process. I'm not sure what settings were changed to effect this. I tried to check out a product, entered new customer info and then it siplayed my shipping information and wants to continue to step 2. I click continue checkout and nothing happens. The page just flashes. I can't get past this step. Just a week ago it was working fine. Any ideas?? Thanks in advance!

~Andrea

[wolfsz]

Hi there
Sounds like that you migth not allow shipping to that zone.

[andikress]

I tried looking at the zone issue and that doesn't seem to fix the issue. I did notice that the smooshed text is ok in firefox but is smooshed in IE. It still won't let me continue the checkout. I was testing this last week and it was working fine and I was able to complete a test run. Now it is just stuck. Any other ideas?

[marcelo63]

I tried looking at the zone issue and that doesn't seem to fix the issue. I did notice that the smooshed text is ok in firefox but is smooshed in IE. It still won't let me continue the checkout. I was testing this last week and it was working fine and I was able to complete a test run. Now it is just stuck. Any other ideas?

any link?

[wolfsz]

I still think this is most likely a zone issue.
1. Make sure you have defined a zone
2. make sure the shipping module you are using is assigned to above zone
3. ensure that theshipping address of your test order is within the above zone

good luck

[andikress]

Thanks for all your help. It turned out that it was a free shipping issue that messed it up. Thanks for your time!