Paypal Express/Account not being credited

[robinstl]

Hi,

Here's the deal. Paypal express set up. Every necessary step taken. Developer account created with multiple working transactions. Go live and the sales show up as pending in the zencart backend but the paypal account shows no activity.

I'm just looking for a jumping off point for troubleshooting.

Thanks

[robinstl]

- Paypal Express mod installed and configured.
- goDaddy Hosting
- cURL Proxy set to 'true'
- cURL Proxy address: proxy.shr.secureserver.net:3128
- Only 'money order' and 'PP Express' are 'activated'
- Many successful transactions in sandbox mode
- Two 'live' orders made which show up on Zen Backend and look ready to go
- Paypal Account showing no sign of transactions

I went through 3 different customer service agents at Paypal who knew nothing about PP Express then they gave me another number which threw me in a revolving ***** of menu options.

I don't have access to this guy's paypal so I'm kinda flying blind. I'd like to hear what are any thoughts on why this is happening and what is going to happen the orders that have been already made?

http://www.thereservebadgeguy.com

Thanks for any help.

[DrByte]

1. What do your debug logs contain?
2. Do the missing transactions show up in the sandbox account you were using?

[robinstl]

1. What do your debug logs contain?
2. Do the missing transactions show up in the sandbox account you were using?

Thank you very much for answering but luckily (maybe) the problem fixed itself. It concerns me a bit at how random it was but these sales that took place were on the 14th and the 16th and they were not showing up at all in his paypal account for absolute sure.

This was brought to my attention on the 21st and I began trying to track it down on this site with no answer so I reluctantly called paypal on his behalf with very little help. I was told that he/the cart owner would have to call but one girl did ask me what his paypal address was but didn't go any further.

Fast forward to about 3 p.m. this afternoon and he emails me telling me he bought one of his own items, it went through fine and when he checked paypal the other transactions were there?

I saw a ton of paypal problems here but I didn't see this one so I hope it was a one in a million fluke because I had a knot in the back of my neck the size of a softball.

[empower]

OK wow, I am experiencing the exact same problems. It was working fine before, but now the payments don't post on PayPal as if no payment was ever made.

ZC Admin shows the order, but when you look at order details, all the Payment info is blank. Frontend UI works fine from the customer perspective. They are taken to the expected "checkout success" page at the end.

I don't believe I made any changes to code/configurations -- the latest change was a SEO mod.. but I don't think that did any harm.


Any clues to where I can look? I'm looking through the debug logs, and I can't find any errors.
Is there a specific spot in the logs where I should pay special attention to?

[empower]

Anyone experiencing this too? Anyone can help?

[empower]

btw, I already tested CURL functionality using the curltest.php tester, and it said "Good"

[empower]

OK digging a bit further into the debug logs..

I notice this during the step: Request Parameters: {SetExpressCheckout}

there's a param for: [AMT]
Shouldn't this be [OrderTotal] or something instead?

[DrByte]

OK digging a bit further into the debug logs..

I notice this during the step: Request Parameters: {SetExpressCheckout}

there's a param for: [AMT]
Shouldn't this be [OrderTotal] or something instead?

No, AMT is correct.

[DrByte]

OK wow, I am experiencing the exact same problems.

How "exact"? Same hosting? Same version? Same addons?
Are funds showing up in PayPal? or just not on your admin page?

It was working fine before, but now the payments don't post on PayPal as if no payment was ever made.

Define "before" ...

I don't believe I made any changes to code/configurations -- the latest change was a SEO mod.. but I don't think that did any harm.

Which SEO mod? What happens if you turn it off?