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  1. #1
    Join Date
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    Default EC Error - (28) Operation timed out with 0 out of -1 bytes received

    Hi I'm getting this Express Checkout Error:
    Code:
    An error occurred when we tried to contact the payment processor. 
    Please try again, select an alternate payment method, or contact the store owner for assistance. ()
     - (28) Operation timed out with 0 out of -1 bytes received
    Here's the ouput of IPN Check,
    Code:
    IPNCHECK.PHP - Version 1.0
    
    IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443
    
    IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY
    
    Script finished.
    Now this is the output of the curltest.php?ssl=1
    Code:
    28 Operation timed out with 0 out of -1 bytes received
    
    Array
    (
        [url] => "https://www.zen-cart.com/testcurl.php"
        [http_code] => 0
        [header_size] => 0
        [request_size] => 192
        [filetime] => -1
        [ssl_verify_result] => 20
        [redirect_count] => 0
        [total_time] => 15.712871
        [namelookup_time] => 0.003362
        [connect_time] => 0.003457
        [pretransfer_time] => 0.713148
        [size_upload] => 0
        [size_download] => 0
        [speed_download] => 0
        [speed_upload] => 0
        [download_content_length] => 0
        [upload_content_length] => 0
        [starttransfer_time] => 0
        [redirect_time] => 0
    )
    With regards to php support, here's an excerpt:
    Code:
    PHP Version 4.3.9
    
    CURL support 	enabled
    CURL Information 	libcurl/7.12.1 OpenSSL/0.9.7a zlib/1.2.1.2 libidn/0.5.6
    
    MySQL Support	enabled
    Active Persistent Links 	0
    Active Links 	0
    Client API version 	4.1.20
    MYSQL_MODULE_TYPE 	external
    MYSQL_SOCKET 	/var/lib/mysql/mysql.sock
    MYSQL_INCLUDE 	-I/usr/include/mysql
    MYSQL_LIBS 	-L/usr/lib/mysql -lmysqlclient
    
    Directive	Local Value	Master Value
    mysql.allow_persistent	Off	Off
    mysql.connect_timeout	60	60
    mysql.default_host	no value	no value
    mysql.default_password	no value	no value
    mysql.default_port	no value	no value
    mysql.default_socket	no value	no value
    mysql.default_user	no value	no value
    mysql.max_links	Unlimited	Unlimited
    mysql.max_persistent	Unlimited	Unlimited
    mysql.trace_mode	Off	Off
    I had a lot of trouble installing the cart, and had to comment the lines testing CURL. Now that I'm switching from IPN to CE, the CURL problem shows up again.

    My service provider claims that there's no proxy configured.

    Any idea? Appreciate your help. Thanks.

  2. #2
    Join Date
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    Default Re: EC Error - (28) Operation timed out with 0 out of -1 bytes received

    PayPal Express Checkout relies on CURL functioning properly.
    If CURL is encountering timeouts, your host needs to fix the server configuration. If they don't know how to install and compile and test it to ensure that it's working, maybe you need to find a different host.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
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    Default Re: EC Error - (28) Operation timed out with 0 out of -1 bytes received

    DrByte, thanks.

    Yeah I don't think this is the most suited host, but unfortunately I have to cope with that.

    From the phpInfo I've posted, what do you think I should ask them for? This is the current CURL configuration:
    Code:
    CURL support 	enabled
    CURL Information 	libcurl/7.12.1 OpenSSL/0.9.7a zlib/1.2.1.2 libidn/0.5.6
    Thanks.

  4. #4
    Join Date
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    Default Re: EC Error - (28) Operation timed out with 0 out of -1 bytes received

    Quote Originally Posted by elcantodelospajaros View Post
    Code:
    CURL support 	enabled
    CURL Information 	libcurl/7.12.1 OpenSSL/0.9.7a zlib/1.2.1.2 libidn/0.5.6
    I wonder if this could be the issue: an outdated version of libcurl?
    http://www.zen-cart.com/forum/showthread.php?t=84503
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
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    Default Re: EC Error - (28) Operation timed out with 0 out of -1 bytes received

    After complaining to the hosting provider for a second time it suddenly works.
    I'm afraid they had some kind of proxy configured, though they won't admit it.

    Thanks for your prompt response!

 

 

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