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  1. #1
    Join Date
    Mar 2008
    Posts
    63
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    Default The shipping rate cannot be determined at this time

    I'm in the UK and want to ship within UK.

    In the 'Shipping Module' - I've added 'GB' in zone one but when I test an order, I get this message
    "The shipping rate cannot be determined at this time "

    Why won't it recognise GB ? ...I've even tried GB,UK

    I've set up UK in Modules and in Location > Zones.

    I also added a county (Hertfordshire) and ensured both Hetrfordshire and United Kingdom are in the test address but at the checkout point I still get the message
    "The shipping rate cannot be determined at this time".

    Any help would be appreciated!

  2. #2
    Join Date
    Mar 2008
    Posts
    63
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    Default Re: The shipping rate cannot be determined at this time

    Anyone?

    I desperate for help ...please

  3. #3
    Join Date
    Jun 2007
    Location
    Sunny Cornwall, U.K.
    Posts
    12
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    Default Re: The shipping rate cannot be determined at this time

    I have exactly the same problem!

    Did you ever get answer to this......

  4. #4
    Join Date
    Aug 2008
    Posts
    3
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    0

    Default Re: The shipping rate cannot be determined at this time

    Hi

    Check your Settings under "Configuration > shipping & packaging "
    Enter the Maximum Package Weight you will ship = 2
    if you are using Royalmail
    Check other settings too.

  5. #5
    Join Date
    Mar 2007
    Location
    sunny Florida, USA
    Posts
    81
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    0

    Default Re: The shipping rate cannot be determined at this time

    Quote Originally Posted by alpineminds View Post
    Hi

    Check your Settings under "Configuration > shipping & packaging "
    Enter the Maximum Package Weight you will ship = 2
    if you are using Royalmail
    Check other settings too.
    We also had this error but it was caused by our firewall blocking the shipping source (in our case UPS in the USA). Once we whitelisted them in our server's firewall, (actually, asked our host to do that) we were good to go.

    HTH
    -Ray
    ++++++++++++++++
    Subtle as the 'b' in subtle.

  6. #6
    Join Date
    Aug 2008
    Location
    Wellington, NZ
    Posts
    4
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    0

    Default Re: The shipping rate cannot be determined at this time

    Have you added a Zone Definition for the UK?

 

 

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